Indoor Customer Care Executive (B2B)

<h2>PURPOSE:</h2><ul>
<li>Enhance and extend the Rentokil Initial’s business by representing the Company to prospective clients via phone calls</li>
<li>To monitor each customer’s evolving needs and manage the account to ensure customer satisfaction and long-term relationship</li>
</ul><h2>DUTIES &amp; RESPONSIBILITIES:</h2><ul>
<li>Renew service contracts with customers in Tier 4.</li>
<li>Responsible for selling consumable products by receiving orders from existing or potential customers.</li>
<li>Understand features, advantages, and disadvantages of the products &amp; services as well as competitors’ one.</li>
<li>Contact with customer and record all customers’ information in the report of customer’s information.</li>
<li>Planning for week’s work, month for approval and complying with the approved plans.</li>
<li>Coordinate with Operations Dept to complete the service and meet the customers’ requirements.</li>
<li>Receive and handle complaints from customers regarding product quality, delivery time, etc.</li>
<li>Respond to termination notices &amp; follow up the process of contract’s liquidation</li>
<li>Other tasks are required by Line Manager</li>
</ul>