Slovak Customer Support - Athens, Greece

<h3>Cross Border Talents is looking for Slovak speakers to work in Athens, Greece.</h3><h2>Your role:</h2><ul>
<li>Respond and record consumer inquiries/questions raised through free phone lines for customers;</li>
<li>Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;</li>
<li>Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;</li>
<li>Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;</li>
<li>Troubleshoot through the use of open questions, support documents, and system training;</li>
<li>Offer recommendations to common problems or frequently asked questions.</li>
</ul><h2>Requirements</h2><ul>
<li>High School Diploma or Higher;</li>
<li>Native/Fluent Slovak;</li>
<li>Good level of English, C1;</li>
<li>Writing speed: 20 words per minute;</li>
<li>Active Listening;</li>
<li>Good Problem Solving Skills;</li>
<li>Strong troubleshooting skills.</li>
</ul><h2>Benefits</h2><ul>
<li>Paid travel Expenses;</li>
<li>Health Coverage and Private Health Care;</li>
<li>Attractive Salary with performance bonus;</li>
<li>Working hours: 40h per week = is 8 hours per day / 5 days a weeks.</li>
</ul>