With a team of over 3,500 members in Sofia and Plovdiv, our client is the biggest employer in the Business Process Outsourcing (BPO) sector in Bulgaria and a leader in the industry globally. Priding themselves on their exceptional company culture, their people sit at the heart of this organisation, with access to outstanding professional development opportunities in an international setting, a high energy, innovative environment, and fantastic company benefits.
Do you have a passion for online social media, want to be part of a fast-growing international team responsible for assuring a positive experience for millions of users every day and resolving unique online community challenges? If yes – we have an ideal job for you!
For our location in Sofia, we are looking for a Social Media Content Review Analyst with Armenian, offering long-term stability in a permanent placement role.
Responsibilities:
Assist our community and help resolve inquiriesRespond to user inquiries with speed, empathy and accuracyUse market specific knowledge, signals and insights to improve the support of our usersBecome and remain well informed about client’s products and community standardsMake well-balanced decisions to be an advocate for our communityDisplay a commitment to doing what’s right for our community and support the client’s missionInvestigate and resolve issues that are reported on clients site such as requests for account supportand reports of potentially abusive content
Analyze and use relevant data to develop ways to improve the overall user experienceEnforce Client’s Terms of Use by carefully monitoring reports of abuseReview the reported content within agreed turnaround times and standards of qualityRecognize trends and patterns, and escalate issues outside our company policy to the global teamRequirements
Fluent reading and writing skills in ArmenianVery good level in EnglishAwareness of political and social situation in ArmeniaKnowledge of modern culture, interest in current events, pop culture and history of ArmeniaOpen for flexible working timeBenefits
A full relocation package for international candidates is included, as well as great benefits:
Accommodation in a hotel or apartment for a period of up to 1 month and support in finding anapartment afterwards
Monthly rental bonus (after the accommodation in a hotel/apartment), in addition to monthlysalary, for the amount of 300 BGN gross;• Reimbursement of a ticket, for the amount of up to 150€, received with first paycheck;
Full paid trainingAll employees receive also:
Meal vouchers (60 BGN), per month for 8-hour working dayAdditional health coverage and transportation allowanceAccess to the fantastic office facilities, including: free gym, yoga, massage, corporate psychologist,and frequent health initiatives
Positive international working environment, with relax zones, and gaming and billiard cornersEmployee referral bonuses and recognition programmes