Finnish Ship to Bill Analyst

<h2>As a Finnish Ship to Bill Analyst, you will have the following responsibilities:</h2><ul>
<li>Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.</li>
<li>Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.</li>
<li>Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.</li>
<li>Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required</li>
<li>Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.</li>
<li>Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders.</li>
<li>Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits.</li>
<li>Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities.</li>
<li>Update Global Smart Form; Travel &amp; Entertainment expense report review.</li>
<li>Support controls compliance activities; support admin activities of Record Management, Brand &amp; Product Integrity Management, Safety, Security &amp; Health Management reporting, Ergo reporting.</li>
<li>Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.</li>
<li>Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.</li>
<li>Attend customer calls, emails, chat and respond on requests.</li>
<li>Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.</li>
<li>Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.</li>
<li>Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.</li>
</ul><h2>Requirements</h2><ul>
<li>Minimum of a Bachelor's degree or equivalent in business or a departmentally related.</li>
<li>Experience in one of the following domain experience: Order Management, MDM, AR, Billing, Accounting / AP, Logistic.</li>
<li>Native level of Finnish with B2 level in English.</li>
</ul><h2>Benefits</h2><ul>
<li>Competitive salary</li>
<li>Meal allowance on card</li>
<li>Career progression opportunities</li>
<li>Parenthood program</li>
<li>Well-rounded health and life insurance packages</li>
<li>On-site gym: includes indoor pool access, fitness classes and a football pitch</li>
<li>Staff canteen with varied food options and river-facing balcony seating</li>
</ul>