French CS for online streaming Platform - LIS2

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon?

Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.

You will be part of amulticultural team based in Lisbon, where you will provideoutstanding multi-channel supportto users of the service.

RESPONSIBILITIES

• Answering queries from customers viaphone, email and chat;
• Providegeneral and technical support;
• Identify,troubleshoot,documentandcategorizecases and possible bugs;
• Makewell-balanced decisionsand help resolve inquiries according todefined policiesandprocedures;
• Escalatecomplex problems according to defined procedures

Requirements

• Preferred experienceincustomer service experience, preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email);
• Fluent inFrench (C1) & English (B2);
• Stronganalytical,problem solvingandtechnical troubleshooting skills;
• Excellentinterpersonal skills, able to be empathetic with colleagues and customers alike;
• Excellent professionalwriting skillsand goodtyping speed.

Benefits

• The pleasant and inspiring working atmosphere
• Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
• Professional development and a clear career path
• Training & development opportunities
• Competitive salary & relocation allowance*
• Relocation applicable only for international candidates joining us from abroad.

Employee Status : Full-Time Employee