Service Delivery Manager (Applications)

<ul>
<li>Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.</li>
<li>Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.</li>
<li>Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents.</li>
<li>Provide support during high severity incidents by interfacing with infrastructure and security teams.</li>
<li>Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices.</li>
<li>Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.</li>
<li>Manage relationships between application and infrastructure teams through brokering and collaboration.</li>
<li>Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.</li>
</ul><h2>Requirements</h2><ul>
<li>Tertiary qualifications in Computer Science, Information Technology or related degree;</li>
<li>Minimum 8 years’ experience in Service Delivery related to application operations and process management;</li>
<li>Self-motivated, driven, a good team player and strong ability to multi-task;</li>
<li>Excellent verbal, written communication and interpersonal skills;</li>
<li>Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred</li>
<li>Relevant Project Management or ITIL Service Management certifications will be an advantage.</li>
</ul>