Command Center Specialist

<h2>Job Description</h2><ul>
<li>Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications</li>
<li>Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis</li>
<li>Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue</li>
<li>Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope</li>
<li>Other technologies related to building the services may also be assigned</li>
</ul><h2>Requirements</h2><h2>Minimum Qualifications</h2><ul>
<li>Strong analytical and planning skills;</li>
<li>Good communication and presentation skills;</li>
<li>Excellent problem-solving skills;</li>
<li>BS IT graduate or any IT-related course;</li>
<li>Must possess above average customer service skills;</li>
<li>Must have excellent attention to detail and accuracy;</li>
<li><strong>Willing to have shifting schedule (day shift and night shift)</strong></li>
<li><strong>Amenable to work fully onsite (Ortigas)</strong></li>
<li><strong>Fresh graduates are welcome to apply</strong></li>
</ul>