IT Helpdesk Specialist

<h2>Job Description</h2><ul>
<li>Serve as the first point of contact for customers seeking technical assistance over the phone or email</li>
<li>Perform troubleshooting through diagnostic techniques and pertinent questions</li>
<li>Determine the best solution based on the issue and details provided by customers</li>
<li>Walk the customer through the problem-solving process</li>
<li>Direct unresolved issues to the next level of support personnel</li>
<li>Provide accurate information on IT products or services</li>
<li>Record events and problems and their resolution in logs</li>
<li>Follow-up and update customer status and information</li>
<li>Pass on any feedback or suggestions by customers to the appropriate internal team</li>
<li>Identify and suggest possible improvements on procedures</li>
</ul><h2>Requirements</h2><h2>Minimum Qualifications</h2><ul>
<li>Atleast 2 years of experience providing level 1 or above help desk support in IT operations</li>
<li>Excellent communication skills</li>
<li>Proven analytical and problem-solving abilities</li>
<li>Ability to effectively prioritize and execute tasks in a high-pressure environment</li>
<li>Exceptional customer service orientation</li>
<li>Patience for dealing with difficult customer-service situations</li>
<li><strong>Amenable to work hybrid set up (Ortigas)</strong></li>
</ul>