Portuguese Customer Support Agent - Cairo based / Egypt

<h3><strong>Cross Border Talents is recruiting Portuguese Customer Support Agents to work in Cairo, Egypt.<br><br>Key Responsibilities and Accountabilities</strong></h3><ul>
<li>Handle inbound calls consistently meeting and maintaining Department standards and goals.</li>
<li>Ability to provide expert advice and accurate information to customers.</li>
<li>Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.</li>
<li>Resolve calls and only escalating when all options have been ruled out.</li>
<li>Provide clear and concise documentation of all cases.</li>
<li>Meet schedule adherence goals set forth by the client.</li>
<li>Periodically make outbound calls to customers to follow up on a variety of issues.</li>
<li>Use multiple applications during call.</li>
<li>
</ul><h2>Decision Making Authority</h2><h2>- Decisions Expected</h2><ul>
<li>Resolving customers issues</li>
<li>Addressing customers’ requirements</li>
</ul><h2>Main Job Requirements</h2><h2>- Education and Specific Training</h2><ul>
<li>University Graduates or an equivalent degree</li>
<li>College Drop outs: high school graduated or university drop outs for at least one year.</li>
</ul><h2>- Work Experience</h2><ul>
<li>No Particular experience is required.</li>
<li>Previous customer experience is a plus.</li>
</ul><h2>Requirements</h2><ul>
<li><strong>- Technical Skills</strong></li>
<ul>
<li>Excellent command of the Portuguese Language (C1)</li>
<li>Ability to use computers</li>
<li>Ability to use internet applications</li>
<li>Typing speed of minimum 20 W/M &amp; 80% accuracy</li>
</ul>
<li><strong>- Competencies and Specific Skills</strong></li>
<ul>
<li>Great verbal &amp; written communication skills.</li>
<li>Has an ability to handle the customers’ issues.</li>
<li>Has the ability to solve problems in a short period of time.</li>
<li>Has the flexibility &amp; adaptability towards the working conditions &amp; hours.</li>
</ul>
</ul><h2>Benefits</h2><ul>
<li>Highest net salary in the industry range.</li>
<li>Language Bonus</li>
<li>You will be receiving your KPIs in the Euro equivalent</li>
<li>Overnight allowance</li>
<li>VPN Mobile allowance</li>
<li>Social insurance.</li>
<li>Medical insurance</li>
</ul>