German & Lithuanian Speaking Service Coordinator

Are you a driven professional with excellent communication skills and a passion for customer service? Are you fluent inGerman and Lithuanian? If you're looking for a dynamic role with the flexibility to work both remotely and in the office, this opportunity is perfect for you! We are seeking aService Coordinatorto join our team inGhent, Belgium, where you’ll play a key role in maintaining our high standards of service.

About Us:

We are a leading company in theautomotive sector, well-known for delivering cutting-edge solutions and exceptional customer support. Our office in Ghent acts as a vital operations center, managing service coordination for European markets, includingGermany and Lithuania. As part of our expanding operations, we are looking for talented individuals to help us continue offering top-tier service to our customers.

Position Overview:

As aService Coordinator, you will serve as the primary contact for customers, service teams, and dealerships inGerman- and Lithuanian-speakingregions. Your role will be to manage service requests, ensure seamless communication, and coordinate repair and maintenance appointments. You will be instrumental in ensuring that our clients have a smooth and hassle-free experience.

This is ahybrid role, allowing you the flexibility of working2 days in the officein Ghent and3 days remotely, providing an ideal balance between teamwork and autonomy.

Key Responsibilities:

• Serve as the main point of contact forGerman- and Lithuanian-speaking customers, responding to service inquiries, scheduling maintenance, and handling complaints.
• Coordinate service appointments and repairs, liaising between customers and dealerships.
• Ensure timely communication between all stakeholders, including customers, technical teams, and service departments.
• Track and manage the status ofservice requests, ensuring timely resolution and maintaining customer satisfaction.
• Follow up with customers to ensure they are satisfied with the services provided.
• Escalate complex issues to appropriate internal teams for resolution.
• Keep customers informed of the progress of their service requests.
• Maintain accurate and detailed records of customer interactions and services performed in our CRM system.
• Contribute to improving customer service processes by sharing feedback and suggestions with internal teams.

Qualifications:

• Fluency in German and Lithuanian(written and spoken) is essential.
• Previous experience incustomer service, service coordination, or a related roleis a strong advantage.
• Excellent communication and interpersonal skills, with a focus on building and maintaining customer relationships.
• Ability to work in a fast-paced environment, handling multiple tasks and solving problems efficiently.
• A background or interest in theautomotive industryis a plus, but not required.
• Proficiency withCRM systemsand general office software (Microsoft Word, Excel, Outlook).
• Strong organizational skills and attention to detail.

What We Offer:

• Hybrid working model: Work2 days in the officeand3 days remotely, offering flexibility and work-life balance.
• Relocation package: We provide relocation assistance, includingaccommodation in Ghent, for candidates moving from abroad.
• Acompetitive salarywith opportunities for career advancement in a fast-growing international company.
• Health and life insurance, along with a range of other benefits.
• Access toprofessional developmentandtraining programsto help you grow in your role.
• Asupportive, collaborative work environmentwith a focus on teamwork and personal development.
• Regularteam-building activitiesand the chance to be part of a diverse, multicultural team.

Why Join Us?

This is a fantastic opportunity to use yourGerman and Lithuanian language skillsin a rewarding role within theautomotive industry. You’ll be part of an international team, with the flexibility of a hybrid work model and the chance to develop your career in a dynamic, forward-thinking company. Plus, you’ll get to experience life inGhent, Belgium, a beautiful city known for its vibrant culture and excellent quality of life.