Functional Support Engineer

<h2>Job Description:</h2><ul>
<li>Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client’s objectives and systems.</li>
<li>Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements.</li>
<li>System Configuration: Configure and customize software applications to meet the functional needs of the organization.</li>
<li>Training &amp; Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools.</li>
<li>Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows.</li>
</ul><h2>Requirements</h2><h2>Qualifications:</h2><ul>
<li>Atleast 5 years of experience as a Functional Support Engineer or in any related position</li>
<li>Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions</li>
<li>Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps</li>
<li>Ability to develop good working relationships with team members and customers.</li>
<li>Ability to problem solve independently.</li>
</ul>