Salesforce AI & Automation Associate

About Kompetenza

Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations throughAI-driven automation, Salesforce Service Cloud, and self-service portals. Our goal is to enhance customer service and sales by leveraging the latestAI and automation technologieswithin and outside the Salesforce ecosystem.

Role Overview

We are looking for anentry-level Salesforce AI & Automation Associateto support the development ofAI-powered service and sales agentswithin our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you willwork with various AI and automation technologies outside of Salesforce, including third-party AI platforms and APIs.

This role is ideal for someone who ispassionate about AI, automation, and customer serviceand eager tolearn quickly, work with clients, and mentor them throughout their AI journey.

Requirements

Key Responsibilities

• AI & Automation Development
• Support the creation ofchatbots and virtual agentsusingSalesforce Einstein AI & AgentForce solutions.
• Assist in configuringSalesforce Flow, Omni-Channel Routing, and AI-driven case management.
• Work withthird-party AI and automation tools(e.g., ChatGPT, NLP services, RPA tools).
• Learn how tointegrate AI-powered workflows across different platformsto improve efficiency.
• Customer Engagement & AI Mentorship
• Workdirectly with clientsto understand their needs and guide them through theAI journey.
• Assist in trainingclient teamson using AI-powered service and sales tools.
• Help design and implementcustom AI solutionsbased on business requirements.
• Provideongoing support and mentorshipto customers at every stage of AI adoption.
• Workflow & Process Optimization
• Assist inbuilding and automating customer interactionsusing AI-driven tools.
• Supportcross-platform AI integrations, including non-Salesforce automation solutions.
• Work with senior engineers totest, refine, and improve AI-powered service experiences.
• Learning & Collaboration
• Stay updated onAI trends inside and outside the Salesforce ecosystem.
• Collaborate withsales, service, and technical teamsto implement AI solutions.
• Participate intraining sessions and mentorship programsto develop expertise in AI and automation.

Key Requirements

Technical Skills

• Basic understanding of Salesforce(Service Cloud, AgentForce knowledge is a plus).
• Some experience or coursework inAI, automation, or workflow tools.
• Interest inAI-powered customer service tools, chatbot development, and automation platforms.
• Familiarity withthird-party AI platforms(e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
• Eagerness to learn new technologiesand work across multiple AI ecosystems.

Soft Skills & Experience

• Willingness to learn quickly and adapt to new AI technologies.
• Comfortable working directly with clientsand providing AI mentorship.
• Excellent communication skillsto explain AI-driven solutions to non-technical users.
• Problem-solving mindsetwith attention to detail and structured thinking.
• Curiosity and passionfor AI, automation, and customer service improvement.

Why Join Kompetenza R&D?

• Great entry pointinto the AI & automation space.
• Work with cutting-edge AI technologiesinside and outside the Salesforce ecosystem.
• Hands-on experience with real-world AI and automation projects.
• Opportunity to be customer-facing and mentor businesses on AI adoption.
• Option to move to AI Centre of Competence in Dubai Q3-Q4 2025

Benefits

• Why Join Kompetenza?
• ✅Transition from recruitment to IT business development– grow your career in high-value IT sales.
  ✅Join a leading Salesforce partnerwith a unique FlexTeam Pods solution that’s in high demand.
  ✅High earning potential– competitive salary with commission-based incentives.
  ✅Global exposure– work with enterprise clients across theUAE, UK, EU, and the US.
  ✅Remote-friendly work environment– flexible working location and schedule.