Junior BA/Support

<ul>
<li>Should have problem solving, decision making and analytical skills</li>
<li><em>Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus</em></li>
<li>Ability to do user training</li>
<li>Ability to conduct quality assurance testing</li>
<li>Basic knowledge in MySQL or basic SQL scripting</li>
</ul><h2>Requirements</h2><ul>
<li>Computer Science or any IT-related course</li>
<li>Minimum of 2-3 year experience</li>
<li><strong>Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.</strong></li>
<li><strong>Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client</strong></li>
<li><em><strong>Knowledge on any service or helpdesk management system is a plus</strong></em></li>
<li><strong>Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently</strong></li>
<li><strong>Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual</strong></li>
</ul><h2>Benefits</h2><ul>
<li>Allowances</li>
<li>Health Insurance,</li>
<li>Hospitalization Insurance</li>
<li>Accident Insurance</li>
</ul>