Norwegian Speaking Streaming Platform Support Representative -Remote in Greece

Patrique Mercier Recruitment FR is looking for a Norwegian Speaking Streaming Platform Support Representative to join our dedicated support team. In this role, you will be instrumental in assisting Norwegian-speaking users with their inquiries and ensuring they have a seamless experience while using our streaming platform. If you have a passion for customer service and technology, we want to talk to you!

Responsibilities

• Provide exceptional customer support to Norwegian-speaking users through email, live chat, and phone, addressing inquiries related to the streaming service.
• Troubleshoot a variety of technical issues regarding account setup, streaming performance, and content availability.
• Guide users on platform features and functionalities, enhancing their overall streaming experience.
• Document all customer interactions and resolutions accurately in the CRM system.
• Collaborate with cross-functional teams to communicate user feedback and suggest potential enhancements to the service.
• Stay informed about updates to the streaming platform and industry trends to provide informed support.
• Conduct follow-ups to ensure user satisfaction and resolve any remaining concerns.

Requirements

• Fluency in Norwegian and English, both written and spoken.
• Previous experience in customer support or technical assistance, particularly in the streaming or entertainment sector.
• Understanding of streaming technologies and user interaction patterns.
• Strong analytical skills and effective problem-solving abilities.
• Exceptional communication skills focused on delivering high levels of customer satisfaction.
• Knowledge of CRM systems or support ticketing tools is preferred.
• Ability to work independently in a fast-paced and dynamic environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...