Customer Service Advisor - Full-time (Kowloon Bay Store)

Your Purpose

At Decathlon, great service is our sport. As aCustomer Service Advisor, you are the front-line expert who handlestransactions, returns, complaints, and delivers asmooth, joyful experienceto every user.

What You’ll Be Doing

• Own thecashier and service desk zone
• Manage returns, refunds, exchanges, and resolve user issues
• SupportClick & Collect, eCommerce, and Delivery services
• Keep track ofcash handling accuracyand systems updates
• Collaborate with teammates during store opening/closing
• Take part in layout, stock, and omnichannel service operations

Requirements

• Friendly, calm, and solution-focused in your approach
• Good communication skills and enjoy working with people
• Detail-oriented, reliable, and accurate in handling systems and processes
• Flexible availability, including weekends and public holidays
• Experience in customer service or retail can be helpful but not required
• Basic knowledge of sports products or involvement in sports activities is welcomed
• Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition

Benefits

Why Join Us?

We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:

• Performance Bonusbased on your team’s results
• Staff Discounton all Decathlon products
• Monthly Sports Allowanceto support your active lifestyle
• Health Insurance Coverage(medical & dental)
• Birthday Leave, Wedding Leave, and Paid Annual Leave
• MPF + Company Shareholding Scheme
• Continuoustraining and career development, locally and globally

Let’s Make Every Visit Memorable

Love helping people and solving problems?Apply nowand bring sport to life with us.