Technical Support

<h2>Job description:</h2><ul>
<li>Provide first and second-level support for server, network, and system incidents.</li>
<li>Monitor infrastructure components and respond to alerts and status changes.</li>
<li>Assist in system backups, patch verification, and restore operations.</li>
<li>Troubleshoot hardware and OS-level issues and escalate when necessary.</li>
<li>Support Active Directory, file shares, and access permissions.</li>
<li>Coordinate with vendors for equipment replacement or advanced support.</li>
<li>Document incident resolutions and update knowledge base.</li>
<li>Ensure service requests and incidents are resolved within agreed timelines.</li>
</ul><h2>Requirements</h2><h2>Qualifications:</h2><ul>
<li>Bachelor’s degree in Information Technology, Computer Science, or related field.</li>
<li><strong>1–3 years of experience in IT Support or Infrastructure operations.</strong></li>
<li>Certifications in CompTIA A+, Network+, or equivalent are preferred.</li>
<li><strong>Working knowledge of server operating systems (Windows/Linux).</strong></li>
<li><strong>Basic understanding of networking principles and device configurations.</strong></li>
<li><strong>Experience with monitoring tools and IT ticketing systems (e.g. ServiceNow).</strong></li>
<li>Good analytical, communication, and documentation skills.</li>
<li>Ability to follow instructions and escalate issues appropriately.</li>
<li><strong>Can work FULLY ONSITE (Cubao)</strong></li>
</ul>