Desktop Support Engineer

<h2>Job description:</h2><ul>
<li>Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.</li>
<li>Troubleshoot and resolve hardware, software, and connectivity issues.</li>
<li>Perform system reimaging, virus removal, and patch updates.</li>
<li>Assist in the backup and recovery of user data and configurations.</li>
<li>Document support activities and update configuration records.</li>
<li>Coordinate with vendors for hardware replacement and warranty claims.</li>
<li>Support software installations, user onboarding, and device configuration.</li>
<li>Escalate issues to L2/L3 support teams as necessary.</li>
</ul><h2>Requirements</h2><h2>Qualifications:</h2><ul>
<li>Bachelor’s degree or Associate degree in Information Technology or related field.</li>
<li><strong>2–4 years of experience in desktop support or IT field services.</strong></li>
<li><strong>Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.</strong></li>
<li><strong>Strong working knowledge of Windows OS and desktop applications.</strong></li>
<li><strong>Basic understanding of networking and system recovery procedures.</strong></li>
<li><strong>Experience with backup software and endpoint recovery.</strong></li>
<li><strong>Proficient in remote desktop tools and ITSM ticketing platforms.</strong></li>
<li>Excellent customer service, communication, and documentation skills.</li>
<li><strong>Can work FULLY ONSITE (Cubao)</strong></li>
</ul>