Telephony Developer

<h2>Job Description:</h2><ul>
<li>Responsible for handling developments for telephony system used by contact center.</li>
<li>Develop call flow scripts and assess user experience based on contact center requirement.</li>
<li>Technical support for call flow changes and initiatives</li>
<li>Oversees the preparation and planning of call flows and communication improvements.</li>
<li>Manages the telephony platform of the Bank including IVRS and contact center productivity modules</li>
</ul><h2>Requirements</h2><h2>Qualifications:</h2><ul>
<li><strong>At least 3 years experience on coding and development on Voice Solutions</strong></li>
<li><strong>Has experience managing and developing Aspect, Twilio, Genesys or any other contact center platform</strong></li>
<li>Has extensive<strong>knowledge on call flow development</strong>
</li>
<li><strong>Programming Languages: Java VXML, Php, SQL, VoiceXML</strong></li>
<li><strong>Web Scripting: HTML, JSP, JavaScript</strong></li>
<li><strong>Database Systems: Oracle / Microsoft SQL</strong></li>
<li><strong>Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman</strong></li>
<li><strong>Has extensive knowledge on API integrations and development<br><br><br></strong></li>
</ul>