German Technical Support & eMobility Solutions - Lisbon

Do you speak German? 🚀 A new opportunity inTechnical Support for EV Charging (Electric Vehicles)is opening a new chapter in your career!

About our client
Our client has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. Their team is made up of talented individuals who thrive in a balanced environment of smart and hard work, maintaining strong relationships with stakeholders, leaders, and teammates. Don’t just take our word for it—experience the growth yourself!

On behalf of our client, we are looking for an enthusiastic & communicativeGerman Technical Support Specialistto join theireMobility call center in Lisbon. If you’re passionate about technology, customer experience, and sustainable mobility, this role is for you!

Your Responsibilities
As a German Technical Support Specialist, you will:

• Be thefirst point of contactfor customers experiencing issues with electric vehicle (EV) charging stations.
• Provide support viaphone, email, and chat.
• Performbasic troubleshooting(connectivity, resets, app configurations, cable checks).
• Escalate complex issues to advanced support teams, ensuring accurate documentation.
• Keep up with the latest EV charger models, firmware, and updates.
• Maintain professionalism and a positive experience for all customers.

Requirements

To succeed in this role, you should have:

• Native-level German& good English skills.
• Previouscustomer support/technical support experience.
• Tech-savviness and basic knowledge ofIT, networks, or electronics.
• Availability to work in ashift-based schedule (including weekends).
• Basic understanding of electrical systems, IoT devices, and network troubleshooting(Wi-Fi, Ethernet, SIM-based).
• Familiarity with EV charging standards/protocols(Type 2, CCS, OCPP) is an advantage.
• Proficiency with CRM/ticketing systems.
• Applicants must already be living in the Lisbon area (relocation is not provided).
• Availability to work in ahybrid setup(3–2 rotation).

Benefits

What’s in it for you

• Attractive salary (14 salaries per year) 💶
• Meal allowance (€10.20 net per working day)
• Transport allowance (€40/month)
• Performance bonus
• Free private health insurance (after 1 month)
• Paid training &laptop provided
• Hybrid work model (3–2 office rotation)
• Central Lisbon offices & multicultural environment 🌍

👉 Don’t miss the chance to join a growing industry and support the future ofeMobility! Apply now and become part of adynamic and innovative team in Lisbon.