HOTLINE SPECIALIST, Part-time

The New York City Anti-Violence Project (AVP)¯is excited to welcometwonewpart-timemembersto our team.¯¯We are looking for dynamic candidatestosupport the Manager of Hotline Programs, to ensure¯lesbian, gay, bisexual, transgender, queer (LGBTQ),¯and HIV-affected survivors of violence have access to affirming, inclusive, traumainformed, anti-oppressive safety, support, and services.¯¯¯

AVP empowers¯LGBTQ¯and HIV-affected communities and allies to end all forms of violence through organizing and education and supports survivors through counseling and advocacy.¯We were one of the first LGBTQ anti-violence organizations in the country and are a national leader in the anti-violence movement.¯

Hours:ThePart-Time Hotline Support Specialistis a 16 hour a week role, with daytime hours.Weekly rotating shifts will bescheduled with theClient Servicesteamwithin AVPdaytimehours: Monday – Thursday 10am – 6pm, and Fridays 10am – 2pm.

Location: Hybrid. In-person training and meetings may be required at AVP’s office in Lower Manhattan. The specialist will have opportunities to work in person as desired, and flexibility for remote work as needed. Candidates must permanently reside and/or work from New York State or New Jersey. AVP cannot hire or support payroll in other states in other states at this time.

TheHotlineSpecialistwillhold a multi-faceted role as part of the Client Services Department.They will:

• StaffAVP’s English/Spanish hotline;
  • Answer and respond tocommunityreaching out toAVP’s English/Spanish hotline;
  • Return voicemailsor messages left bycallers, providing resources,referralsand intakescreenings as needed;
• Completeneed-basedscreenings and relevant assessmentswithcallersof AVP’s hotline,andconnectcallersto¯appropriate serviceswithin AVP,orrefer out to vettedcommunity resources;

• Candidates fluent in Spanish¯in addition to¯English¯are strongly encouraged to apply.

This positionwill work closely with AVP hotline volunteers.Ourideal Hotline Specialist will haveexperienceworking with LGBTQ and HIV-affected people, communities, and survivors of¯violence,providing¯crisis intervention andsupport,andhas¯strong administrativeand organizational skills.¯A commitment to ending violence within and against LGBTQ and HIV-affected people and communities isa must.

Applicants should:¯

• Be comfortable and confident in working in a multi-disciplinary, direct service / crisis management setting;

• Have thecapacityto set effective boundaries;

• Honor confidentiality;
• Be detail-oriented, and ready to dive into trauma-informed, anti-violence work with queer, trans, and HIV-affected communities.
  
  

This position offers the opportunity to work in an organization that:

• Approaches our work from anti-oppressive and trauma-informed principles, internally and externally, recognizing we always have room to¯grow;
  

• Values collaboration and creativity in our passionate¯team;
  

• Centers the work on those most impacted by violence, working to find community-based and community-led¯solutions;
  

• Is committed to¯providing¯strong supervisory support and professional development opportunities.
  

Hourly rate:
$32.00 per hour, 16 hours a week.This is apart-time non-exempt hourly position withoutbenefits.

Paid time off:Paid sick time available, 1 hour earned at every 30 hours worked. Time off is paid if shift lands on a holiday, summerrecessor winter recess week.

What you can expect working here:

• A dedicated team and a supportive work environment

• Strong supervisorysupport

• An anti-oppression framework that guides our work, and a commitment to transparency
  

Interested applicantssubmittheir cover letter and resume at the button above.We willreview applications on a rolling basis as long as the positionremainsopen.
No phonecallsplease. Candidates will be notified if we are seeking an interview; because of the high volumes of responses, it may not be possible to respond to all inquiries.

As a state and federal contractor, AVPis required toconduct background pre-hire screenings for many positions. At AVP we aim to meet these requirements while still fostering a work environment free from stigma aboutprevioussystem involvement for all members of our team. To learn more about AVP’s background screening policy, please visithttps://bit.ly/avppolicy.

AVP is committed toprovidingequal employment opportunity to all qualified individuals and endeavors to hire individuals of diverse races, colors, creeds, ethnicities, religions, genders, gender identities or expressions, age, sexes, sexual orientations, national origins, disabilities, and citizen, marital, veteran and HIV statuses.