Portuguese Speaking Customer Service for Construction industry -Remote in Greece

Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Construction Industry. This position is ideal for individuals who possess a strong customer service orientation and are interested in supporting clients in a dynamic and growing sector.

Responsibilities

• Provide outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to construction products, services, and project support.
• Handle order processing, product availability checks, and shipping inquiries.
• Resolve customer complaints efficiently while ensuring a high level of satisfaction.
• Maintain comprehensive knowledge of the construction industry and the company’s product offerings.
• Document all customer interactions meticulously to facilitate further communication and service improvements.
• Collaborate closely with sales and operations teams to address customer needs effectively.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Previous experience in customer service, preferably within the construction or industrial sector.
• Strong communication and interpersonal skills.
• Ability to handle tough situations with professionalism and provide effective solutions.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks