Head of Product - Fintech

Job Summary:Creative Chaos is actively seekingHead of Productfor a leadership role combiningproduct strategy, technical execution, and client engagement. This is not a purely technical role. You’ll be equally focused on business andstakeholder success(understanding client needs, driving implementations, enabling revenue) andinternal product leadership(shaping roadmaps, managing engineering alignment).

Job Responsibilities:

Product Strategy & Execution

• Lead the full lifecycle ofproduct developmentfor:
• Mass Transit Tap-and-Paysystems (contactless, NFC, QR, card acquiring)
• Telco Credit Top-Up / Airtime Distributionsystems (multi-operator, agent-based, real-time)
• Digital Wallet and Payment Integration(API orchestration, reconciliation, compliance)
• Define and evolve product vision, roadmap, and KPIs.
• Translate market and client needs into clear technical specifications and execution plans.
• Work closely with engineering and design to ship robust, scalable, user-friendly products.

Client Engagement & Business Alignment

• Act asproduct partner to key clients— telcos, banks, transit authorities.
• Lead therequirements gathering, solutioning, and implementation oversightwith enterprise clients.
• Serve asEngagement Manager: from onboarding through live operations.
• Collaborate with sales to design client proposals and commercial packages.
• Ensure product development aligns tightly withrevenue, retention, and market expansion goals.

Technical Depth

• Own the product-technical interface — work closely with engineering leads on architecture trade-offs, scalability, API orchestration, and backend/platform roadmap.
• Participate in design reviews, sprint planning, and QA cycles for mission-critical components.
• Understand protocols across telco APIs, payment rails (EMV, ISO8583), SIM/USSD channels, and digital identity layers.

Requirements

• Strongtechnical background(CS degree or equivalent experience); able to engage in architectural and integration-level discussions.
• 8+ years in product, delivery, or solutions roles with a proven track record ofclient-facing leadership.
• At least 3 years infintech, payments, or telco-focused companies.
• Experience inwallets, airtime/VAS systems, top-up distribution, and/ortransit payment infrastructure.
• Demonstrated ability to managecomplex client engagements— including discovery, product design, delivery, and support.
• Strong commercial acumen — understands product P&L, pricing, GTM, and monetization mechanics.
• Experience building or integrating:
• Digital Wallets
• Offline-first payment solutions
• Contactless NFC or EMV-based systems
• Prior leadership experience at a high-growth startup or in emerging markets

Key Traits

• Polymath: blends product thinking, technical acumen, and business strategy.
• Executive presence with the ability to lead multi-stakeholder conversations.
• High agency, resourceful, and thrives in fast-moving environments.
• Exceptional communication — equally effective with clients, devs, and partners.
• Ownership mindset with a focus on outcomes over optics.