Account Director, Global Luxury & Lifestyle Sales (Transient/Group)

Accountabilities:

You will manage and develop a portfolio of luxury and lifestyle sales accounts, creating strategic plans and coordinating with hotel teams to increase revenue, strengthen client relationships, and expand market share.

• Manage and grow a portfolio of luxury travel agency and consortia accounts to maximize revenue and market share.
• Assess account opportunities, develop annual account plans, and implement strategies and tactics to increase bookings and commercial performance.
• Build relationships with key decision-makers, executive stakeholders, support teams, and other influential contacts within client organizations.
• Coordinate transient and group luxury travel requests, ensuring high-quality service and effective engagement with clients and hotel partners.
• Collaborate with hotel sales teams to organize in-person events, client meetings, familiarization trips, and property site inspections.
• Respond to client inquiries and resolve issues while identifying opportunities to generate incremental business.
• Partner with hotel-facing sales teams to support priority hotel portfolios and deliver on commercial objectives.
• Maintain accurate sales activity records, account profiles, contact information, and strategic account plans within relevant sales systems.
• Complete annual account planning and required strategic sales reporting in accordance with established regional policies.
• Coordinate with hotel management and sales teams to align expectations, establish goals, and maintain strong working relationships across properties.
• Monitor competitor activity and market trends using client interactions and publicly available information, sharing relevant insights with stakeholders.
• Manage sales expenses effectively and support client entertainment and familiarization activities as needed.
• Serve as a resource for on-property hotel teams and involve general managers and sales staff in client meetings where appropriate.
• Report market developments and relevant sales insights to regional luxury and lifestyle sales leadership.

Requirements:

The successful candidate will combine substantial hospitality experience with luxury travel market expertise, strong commercial judgment, and the ability to manage strategic relationships independently in a remote environment.

• Bachelor's or Master's degree in Marketing, Management, Business, or a related field preferred; equivalent education and relevant professional experience may also be considered.
• 6–8 years of progressively responsible experience in the service industry.
• At least 4 years of experience in multi-unit or corporate roles within a hotel environment.
• Strong knowledge of luxury consortia networks and travel agency partners across the Midwestern United States.
• Experience managing and coordinating transient and group luxury travel opportunities for hotel partners.
• Strong knowledge of hotel products, rates, and marketing programs.
• Demonstrated ability to develop and maintain relationships with senior customer stakeholders and key decision-makers.
• Understanding of the business and technical processes relevant to multi-property sales and strategic account management.
• Ability to represent multiple hotel properties effectively while working remotely from colleagues and management.
• Proven ability to establish goals, define performance targets, and deliver projects on time.
• Strong communication, organization, relationship-building, and problem-solving skills.

Benefits:

• Annual salary range of $84,000–$139,000.
• Eligibility for bonus compensation, where applicable.
• Paid time off.
• Medical, dental, and vision insurance.
• Additional employee benefits as part of a comprehensive benefits package.

Additional Information:

• Work arrangement: Remote.
• Eligible locations: Candidates must reside in Illinois, Indiana, Iowa, Minnesota, Michigan, Missouri, Nebraska, Ohio, or Wisconsin.
• Proximity requirement: Must live within one hour of a major U.S. airport.
• Travel requirement: Approximately 25–35%.