Customer Service Executive (Southern)

<ol>
<li>Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation.</li>
<li>Monitor and analyze the performance of solar PV systems on daily basis.</li>
<li>Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution.</li>
<li>Maintain existing customer relationships to ensure continued business with the company.</li>
<li>Prepare quotations and follow up with customers for their acceptance.</li>
<li>Prepare monthly performance report of the solar system to customers.</li>
<li>Engage with client and technical team together to resolve customer’s project issue.</li>
<li>Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans.</li>
<li>Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes.</li>
<li>Build and maintain long term business relationship with new and existing customers.</li>
<li>Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy.</li>
<li>Demonstrate flexibility and adaptability in responding to changing business needs and priorities.</li>
<li>Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.</li>
</ol><h2>Requirements</h2><ol>
<li>Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s</li>
<li>Degree/Post Graduate Diploma in any field (Engineering field is an added advantage).</li>
<li>Required language(s): Bahasa Malaysia, English and Mandarin speaking is an added advantage (will be required to deal with Mandarin speaking clients.)</li>
<li>Required skill(s): Computer literate with good knowledge of Microsoft Office, strong communication skills</li>
<li>Attitude: Customer and service-oriented, energetic and enthusiastic about interacting with people.</li>
<li>Team player, self-motivated to learn, effective communicator, and patient.</li>
<li>Capable of working independently and autonomously, while also being able to handle multiple tasks simultaneously.</li>
</ol>