Admissions Support Representative

Accountabilities:

The Admissions Support Representative supports recruitment and enrollment activities by providing accurate information, engaging prospective students, and ensuring admissions processes are completed consistently and efficiently. Key responsibilities include:

• Provide accurate admissions information and assess prospective applicants' eligibility according to established admissions criteria and the school's catalog.
• Conduct virtual interviews with prospective students in accordance with established guidelines and direction from admissions leadership.
• Use available vendor resources and outreach tools to engage or re-engage prospective students, schedule campus appointments, and deliver high-quality customer service.
• Manage recruitment activities through scheduled appointments, timely updates, and detailed documentation in the customer relationship management (CRM) system.
• Conduct consistent outreach by phone, text, and email to schedule appointments, follow up with individuals who miss appointments, and maintain ongoing communication.
• Meet or exceed established expectations for admissions support activities, appointments, interviews, and student referrals.
• Follow all applicable federal financial aid policies and authorized enrollment procedures.
• Prepare, complete, and submit required admissions documents and records accurately and on time.
• Collaborate with campus admissions teams to coordinate and support student recruitment efforts.
• Direct prospective and current students to the school's online catalog when appropriate.
• Maintain a positive, professional, and businesslike approach when interacting with students, prospective applicants, colleagues, and other stakeholders.
• Protect confidential information and handle sensitive student records with discretion.
• Perform additional duties as assigned.

Requirements:

The ideal candidate has experience in admissions, enrollment, sales, or customer service and can guide individuals through important decisions with professionalism and care. Required qualifications and skills include:

• High school diploma or GED.
• At least five years of experience in admissions, enrollment, consultative sales, relationship management, customer service, or a related field.
• Basic understanding of core job responsibilities and the ability to follow established procedures and instructions.
• Beginner-level proficiency with standard software applications, including Microsoft Word and Excel, and the ability to learn additional computer systems.
• Strong customer service skills and the ability to build relationships and deliver solutions tailored to individual needs.
• Effective communication skills across multiple channels, with the ability to adapt messages to diverse audiences.
• Good listening, reasoning, problem-solving, and decision-making skills.
• Strong organizational skills and the ability to maintain accurate records, meet deadlines, and manage multiple tasks in a fast-paced environment.
• Ability to understand and apply relevant information, policies, and data to daily responsibilities.
• Professional judgment and the ability to maintain confidentiality when handling sensitive information.
• Willingness to participate in team discussions and training, receive feedback, ask clarifying questions, and develop new skills.
• Ability to work independently within structured guidelines while collaborating effectively with colleagues and stakeholders.
• Ability to use computers and related hardware and software to process transactions, enter data, and maintain documents.
• Ability to meet the minimum technical requirements for remote work.

Preferred qualifications include:

• Bachelor's degree in business, finance, marketing, or a related field.
• Direct experience building relationships, influencing decisions, and guiding individuals through a decision-making or enrollment process.

Benefits:

• Pay range:$22.50–$33 per hour.
• Medical, dental, and vision insurance coverage for employees and eligible dependents.
• Health plan eligibility beginning on the first day of the month following one full month of employment.
• Paid time off programs, including vacation, sick leave, and flexible time off.
• Retirement plan with a 50% employer match on the first 6% of employee contributions, available after 90 days.
• Four weeks of paid parental leave for birthing and non-birthing parents to bond with a new baby.
• Pet insurance coverage through ASPCA.
• Tuition waiver for employees and eligible immediate family members after six months of employment.
• Fully remote work arrangement within the United States.
• No travel required.