Arquiteto(a) de Soluções Pleno

<h3>Accountabilities</h3><li>
<strong>Client Relationship Management:</strong>Manage a portfolio of clients, understand their business objectives and technical requirements, and provide tailored recommendations that address their needs.</li><li>
<strong>Technical Advisory:</strong>Act as a trusted technical advisor, translating complex technical concepts into clear, actionable recommendations that support customer decision-making.</li><li>
<strong>AWS Architecture Best Practices:</strong>Apply the AWS Well-Architected Framework to evaluate cloud environments, identify risks, and recommend improvements in architecture, security, reliability, performance, cost optimization, and operational excellence.</li><li>
<strong>Customer Success:</strong>Build and maintain strong client relationships, proactively address technical challenges, and support a positive customer experience.</li><li>
<strong>Cross-Functional Collaboration:</strong>Work closely with sales, product development, technical support, and other internal teams to align solutions with customer expectations and communicate feedback that supports continuous improvement.</li><li>
<strong>Risk Management:</strong>Identify potential technical and operational risks early, establish mitigation plans, and coordinate follow-up activities with clients and internal stakeholders.</li><li>
<strong>Issue Escalation:</strong>Assess when technical requests require escalation and coordinate the involvement of the appropriate teams to ensure timely resolution.</li><li>
<strong>Action Plan Management:</strong>Define action items, assign responsibilities, establish deadlines, and monitor progress through to completion.</li><li>
<strong>Continuous Improvement:</strong>Identify opportunities to improve customer engagement, service delivery, internal processes, and the overall quality of cloud solutions.</li><li>
<strong>Technical Knowledge Development:</strong>Stay informed about cloud technologies, emerging tools, and AWS best practices to provide relevant and effective technical guidance.</li><h2>Requirements</h2><li>Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.</li><li>Previous experience as a Technical Account Manager, Solutions Architect, Pre-Sales Engineer, or in a similar customer-facing technical role.</li><li>Strong knowledge of public cloud platforms, preferably Amazon Web Services (AWS).</li><li>Solid understanding of the AWS Well-Architected Framework and its practical application to cloud architecture assessment and optimization.</li><li>Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.</li><li>Strong organizational and time-management skills, with the ability to coordinate multiple client requests and priorities simultaneously.</li><li>Experience with project management principles, action plans, and follow-up processes.</li><li>Analytical thinking and problem-solving skills, with the ability to identify risks, evaluate alternatives, and recommend appropriate solutions.</li><li>A customer-oriented mindset and the ability to build trusted relationships with clients and internal stakeholders.</li><li>Proactivity, accountability, and adaptability in a dynamic technology environment.</li><li>A continuous learning mindset and genuine interest in cloud computing, emerging technologies, and professional development.</li><h2>Benefits</h2><li>Life insurance through Prudential.</li><li>Birthday gift voucher.</li><li>Birthday day off.</li><li>TotalPass fitness and wellness benefit.</li><li>Profit-sharing program (PLR).</li><li>Medical insurance.</li><li>Dental insurance.</li><li>Employee referral program with rewards.</li><li>Reimbursement for certifications within the AWS learning and certification track.</li><li>Partnerships with educational institutions to support professional learning and development.</li><li>Fully remote work model, offering flexibility and the opportunity to collaborate with teams across Brazil.</li><li>Opportunities to develop cloud expertise, expand technical knowledge, and work on challenging technology projects.</li>