Assistant General Counsel, Servicing

<h3>Accountabilities</h3><li>Serve as the primary legal advisor to the Servicing organization, providing day-to-day counsel on loan servicing, collections, loss mitigation, default management, customer communications, and operational matters.</li><li>Lead compliance analysis and policy development involving<strong>Reg X/RESPA, Reg Z/TILA, FDCPA, UDAAP, TCPA</strong>, and applicable state servicing and collections requirements, as well as relevant GSE and agency guidelines.</li><li>Draft, review, and maintain servicing procedures, loss mitigation policies, and collections strategies to ensure regulatory, procedural, and investor requirements are met.</li><li>Identify, assess, and mitigate legal and regulatory risks associated with existing and new investment products and servicing strategies.</li><li>Monitor regulatory and legislative developments and advise stakeholders on implementation requirements and operational impacts.</li><li>Review and negotiate vendor agreements and statements of work supporting collections and default management, including relationships with third-party collectors, BPO servicers, and foreclosure counsel.</li><li>Partner with Capital Markets and Portfolio Management on servicing representations, covenants, and compliance obligations connected to asset sales and securitization transactions.</li><li>Support regulatory examinations and investigations, including responses to consumer complaints escalated through the CFPB, state regulators, or litigation channels.</li><li>Advise on emerging legal and regulatory considerations related to AI use in collections and financial services operations.</li><li>Manage multiple high-priority workstreams simultaneously while delivering timely, practical, and well-supported legal recommendations.</li><h2>Requirements</h2><li>10+ years of experience practicing law, with substantial experience in consumer loan servicing, collections, default management, mortgage servicing, or related financial services environments.</li><li>Significant experience ideally gained within an in-house consumer finance or mortgage servicer/subservicer, GSE or agency-approved seller-servicer, consumer finance lender, or comparable organization.</li><li>Deep working knowledge of consumer servicing and debt collection laws, including<strong>FDCPA, TCPA, FCRA, UDAAP, TILA, RESPA, ECOA</strong>, and applicable state collections, servicing, foreclosure, title, and lien-resolution requirements.</li><li>Demonstrated experience advising on loss mitigation structures, post-default strategies, and servicing operations within consumer finance, mortgage finance, or home improvement lending.</li><li>Strong understanding of FDCPA and TCPA requirements for collections communications, state collections licensing, and the regulatory classification of collections activities.</li><li>Familiarity with AI governance and emerging regulations affecting the use of artificial intelligence in collections and financial services.</li><li>Proven ability to provide clear, operationally actionable legal advice and confidently own legal positions in a fast-paced business environment.</li><li>Juris Doctor degree from an ABA-accredited law school and active membership in good standing with an applicable state bar.</li><li>Excellent written and verbal communication skills, with the ability to translate complex legal requirements for business professionals and cross-functional stakeholders.</li><li>Strong collaboration and relationship-building skills, with experience working effectively across internal teams, external counsel, vendors, and business leaders.</li><li>Excellent organization and prioritization skills, with the ability to manage multiple complex matters under tight deadlines.</li><h2>Benefits</h2><li>
<strong>Annual compensation:</strong>$240,000–$260,000.</li><li>Remote work opportunity within the United States.</li><li>Senior-level opportunity to provide strategic and operational legal guidance across a complex consumer finance servicing environment.</li><li>Exposure to a broad range of regulatory, servicing, collections, capital markets, and emerging AI-governance matters.</li><li>Collaborative environment with close partnership across legal, servicing, capital markets, portfolio management, and other business functions.</li><li>Opportunity to influence policies, servicing strategies, risk management, and customer-facing operations.</li><li>Reasonable workplace accommodations available for qualified individuals with disabilities, in accordance with applicable law.</li><li>Additional responsibilities may be assigned as business needs evolve.</li>