Assistente de Processos Logísticos

<h3>Accountabilities</h3><li>
<strong>Customer Service and Transportation Orders:</strong>Respond to customer requests and issue transportation orders for household and personal goods moving services.</li><li>
<strong>Transportation Monitoring:</strong>Track and follow up on transportation orders, monitor service execution, and ensure that requests progress according to established procedures.</li><li>
<strong>Billing Verification:</strong>Review, process, and correct transportation billing documents to ensure accuracy and consistency with completed services.</li><li>
<strong>Invoice Resolution:</strong>Investigate and address invoices placed on hold due to financial, accounting, or tax-related discrepancies, coordinating the necessary adjustments.</li><li>
<strong>Logistics Demand Management:</strong>Monitor transportation requests and maintain accurate records to support operational visibility and timely service delivery.</li><li>
<strong>SAP/R3 Data Management:</strong>Extract and analyze relevant information using queries and support workflows involving accounts payable and tax-related processes.</li><li>
<strong>Process Compliance:</strong>Follow established logistics and financial procedures, helping maintain reliable documentation and accurate operational records.</li><li>
<strong>Cross-Functional Collaboration:</strong>Work with relevant stakeholders to resolve discrepancies, improve process efficiency, and ensure smooth coordination between transportation and billing activities.</li><h2>Requirements</h2><li>
<strong>Education:</strong>High school diploma or technical qualification.</li><li>
<strong>Logistics Experience:</strong>Previous experience with analysis and customer service processes, preferably in logistics or transportation operations.</li><li>
<strong>Transportation Knowledge:</strong>Solid understanding of freight transportation logistics and related operational workflows.</li><li>
<strong>Billing Processes:</strong>Familiarity with reviewing, processing, and resolving invoices or billing transactions placed on hold.</li><li>
<strong>SAP/R3 Skills:</strong>Knowledge of extracting data through queries and familiarity with SAP/R3 financial workflows, particularly accounts payable and tax-related routines.</li><li>
<strong>Transportation Management Systems:</strong>Familiarity with Transportation Management Systems (TMS) is an advantage.</li><li>
<strong>Analytical Skills:</strong>Ability to review information, identify inconsistencies, and support the resolution of operational and billing issues.</li><li>
<strong>Organization and Attention to Detail:</strong>Strong organizational skills, accuracy in document handling, and the ability to monitor multiple requests simultaneously.</li><li>
<strong>Communication and Customer Service:</strong>Clear communication skills, a customer-focused approach, and the ability to collaborate effectively with different stakeholders.</li><li>
<strong>Problem-Solving:</strong>A proactive and reliable approach to managing requests, investigating discrepancies, and following issues through to resolution.</li><h2>Benefits</h2><li>Medical insurance.</li><li>Dental insurance.</li><li>Flexible meal and/or food allowance.</li><li>Birthday leave.</li><li>Gympass membership for fitness and well-being activities.</li><li>Financial consulting services and access to facilitated loans.</li><li>Access to the Alelo benefits club, offering discounts at participating stores and pharmacies.</li><li>Extended maternity leave of 180 days.</li><li>Extended paternity leave of 30 days.</li><li>Childcare assistance during the baby's first year.</li><li>Transportation allowance, depending on project or departmental requirements.</li><li>Annual bonus program.</li><li>Referral commissions for introducing new clients.</li><li>Flexible benefits options that allow employees to allocate certain benefits according to their needs and preferences.</li><li>Opportunity to contribute to significant logistics projects and collaborate with professionals across different business areas.</li>