Assistente Relacionamento | Exclusiva para PcD

Accountabilities

• Provide customer service and support to users, suppliers, and clients by answering questions and assisting with supplier registration processes.

• Review and re-review Occupational Health and Safety documentation, ensuring that submitted documents meet the applicable requirements and are properly handled.

• Register, monitor, and resolve service requests and occurrences efficiently by following established procedures and using internal systems.

• Provide consultative support to suppliers by explaining outstanding requirements, pending documentation, and the steps needed to regularize their registration.

• Use digital systems and platforms to organize, track, and manage daily activities and service requests.

• Analyze the main reasons for contacts and recurring requests from users, suppliers, and clients, identifying opportunities to improve processes, increase operational efficiency, and enhance the customer experience.

• Collaborate with the wider team on continuous process improvements and initiatives focused on delivering a high standard of customer service.

Requirements:

• Be currently pursuing a technical or higher education program in Administration, Occupational Health and Safety, Business Processes, Human Resources, or a related field.

• Have basic to intermediate Excel knowledge and be comfortable working with digital systems and online platforms.

• Be available to work from 8:00 a.m. to 6:00 p.m. Monday through Thursday and from 8:00 a.m. to 5:00 p.m. on Fridays.

• Demonstrate an interest in customer service and relationship management, with a genuine focus on providing helpful and positive support.

• Be organized and capable of managing multiple requests and priorities simultaneously.

• Communicate clearly and empathetically, with the ability to listen carefully and provide objective, respectful guidance.

• Demonstrate strong interpersonal skills and the ability to build positive relationships with customers, suppliers, and colleagues.

• Show initiative, ownership, flexibility, and adaptability when dealing with changing priorities and new situations.

• Maintain a customer-focused mindset and consistently look for ways to improve the service experience.

• Previous experience with voice or chat-based customer service, support operations, SAC, or call center environments is an advantage.

• Experience with document analysis, administrative processes, CRM tools, or customer service platforms is a plus.

• Curiosity about continuous improvement and process optimization is valued.

Benefits:

• 100% remote work from Monday to Friday.

• Food and meal benefits through a flexible benefits card.

• Health insurance with coverage that can be extended to eligible dependents.

• Dental insurance.

• Life insurance.

• Access to fitness, mindfulness, therapy, nutrition, and sleep-related benefits through TotalPass.

• Access to online psychotherapy and mental health support.

• Birthday day off.

• Mobility assistance for transportation when office attendance is required.

• Home-office allowance to support remote work expenses.

• Professional development and training programs.

• Career development opportunities focused on recognizing employee initiative and results.

• Access to a collaborative office environment when needed, including on-site amenities.

• Opportunity to work in an inclusive environment with a role specifically dedicated to people with disabilities (PcD).

• Opportunities to contribute to process improvement, customer experience, and operational efficiency.