Atlassian Systems Analyst

<h3>Accountabilities:</h3><ul>
<li>Administer, configure, and optimize Atlassian Jira and related SaaS applications to support business processes and operational requirements.</li>
<li>Configure and maintain Jira workflows, permissions, custom fields, automations, user access, and application settings.</li>
<li>Manage SaaS integrations and license administration, ensuring systems remain reliable, secure, and aligned with organizational needs.</li>
<li>Gather, analyze, and clarify business and technical requirements, particularly when initial requests are ambiguous or incomplete.</li>
<li>Identify dependencies, risks, and potential implementation challenges, recommending solutions to minimize disruptions and improve system performance.</li>
<li>Coordinate data migration activities, including data mapping, cleansing, transformation, reconciliation, and validation between systems.</li>
<li>Use Excel, Airtable, SQL, reporting platforms, and basic scripting to investigate datasets, identify inconsistencies, and support data quality initiatives.</li>
<li>Troubleshoot REST API and integration issues involving JSON, authentication mechanisms, and communication between connected applications.</li>
<li>Support system testing, data validation, issue resolution, and implementation activities to ensure configurations and integrations perform as expected.</li>
<li>Develop and maintain technical and functional documentation covering system configurations, workflows, integrations, migration procedures, and troubleshooting guidance.</li>
<li>Apply approved AI-enabled tools to accelerate documentation, data analysis, test-case creation, troubleshooting, and workflow automation.</li>
<li>Review and validate AI-generated outputs for accuracy, reliability, security, and compliance with applicable data-handling and governance requirements.</li>
<li>Collaborate with cross-functional teams, business users, technical stakeholders, and external vendors to resolve issues and continuously improve systems.</li>
<li>Adapt to evolving priorities while maintaining clear communication, organized documentation, and consistent delivery of high-quality work.</li>
<h2>Requirements:</h2>
<ul>
<li>Experience administering Atlassian Jira or comparable SaaS applications, including system configuration, maintenance, and operational support.</li>
<li>Practical knowledge of Jira workflows, permissions, custom fields, user access management, and automation capabilities.</li>
<li>Familiarity with SaaS integrations, application administration, and license management.</li>
<li>Understanding of REST APIs, JSON, authentication methods, and integration troubleshooting.</li>
<li>Experience supporting data migration processes, including data mapping, cleansing, reconciliation, and validation across systems.</li>
<li>Strong proficiency in Excel and/or Airtable, with the ability to analyze structured and tabular datasets effectively.</li>
<li>Working knowledge of SQL and basic scripting for data investigation, troubleshooting, and operational analysis.</li>
<li>Experience with system configuration, testing, issue diagnosis, and resolution.</li>
<li>Strong requirements analysis and analytical problem-solving skills, including the ability to clarify ambiguous requests and identify dependencies.</li>
<li>Experience preparing clear technical documentation and communicating system-related information to technical and nontechnical stakeholders.</li>
<li>Familiarity with AI-enabled tools for documentation, data analysis, testing, and workflow automation.</li>
<li>Ability to critically evaluate AI-generated results and ensure outputs meet accuracy, security, and data governance standards.</li>
<li>Strong organizational skills and the ability to manage competing priorities, changing requirements, and multiple technical tasks.</li>
<li>Excellent written and verbal communication skills, with a collaborative and proactive approach to stakeholder engagement.</li>
<li>A bachelor's degree in Computer Science, Information Systems, or a related technical field is preferred; relevant professional experience in SaaS administration, systems support, integrations, or data migration is also valuable.</li>
<h2>Benefits:</h2>
<ul>
<li>Fully remote work arrangement.</li>
<li>Contract-based engagement.</li>
<li>Opportunity to work with Atlassian Jira, SaaS integrations, data migration, and workflow automation.</li>
<li>Exposure to AI-enabled productivity tools and modern systems optimization practices.</li>
<li>Collaboration with cross-functional teams and stakeholders on business-critical technical initiatives.</li>
<li>Salary, contract duration, paid leave, healthcare coverage, equipment provisions, and other specific benefits are not detailed in the source job description.</li>
</ul>
</ul>
</ul>