Pest Control Supervisor

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<li>Lead, motivate, and mentor a team of Service Technicians through daily instruction and field support to ensure peak performance and professional growth.</li>
<li>Manage daily service delivery by monitoring technician work volumes, enforcing work schedules, and optimizing route and zone efficiency.</li>
<li>Conduct rigorous site audits and quarterly reports to ensure service excellence, proper housekeeping, and adherence to Integrated Pest Management standards.</li>
<li>Direct the onboarding and ongoing training of staff regarding pesticide application, equipment maintenance, and advanced pest control techniques.</li>
<li>Enforce strict adherence to the company’s Safety and Personal Codes, ensuring all field activities comply with the official Technical Handbook.</li>
<li>Oversee the security, maintenance, and roadworthiness of the service fleet while ensuring technicians are fully equipped with required tools and pesticides.</li>
<li>Proactively handle customer complaints and "Call Backs," visiting new commercial clients to ensure satisfaction and high retention rates.</li>
<li>Personally inspect and resolve persistent or high-level infestations that require expert intervention beyond standard technician capabilities.</li>
<li>Plan and execute large-scale treatments by effectively organizing labor, equipment, and logistics for maximum efficiency.</li>
<li>Ensure all digital service records (Service Trak) are accurate and assist the finance team with account reconciliations and the collection of outstanding balances.</li>
</ol></ol><h2>Requirements</h2><ul>
<li>Education: Diploma in Biology, Agriculture, or Environmental Health, Operations Management is highly preferred for supervisory roles.</li>
<li>Driver’s License: A valid Jamaican Driver’s License with a clean traffic record is essential for overseeing mobile service teams. The ability to drive stick shift (manual) is a plus.</li>
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<li>Technical Field Work: A minimum of 3–5 years of hands-on experience in the Jamaican pest control industry or similar role is a plus.</li>
<li>Leadership Experience: At least 1–2 years in leadership / supervisor role such as a "Lead Technician" or "Junior Supervisor position is a plus.</li>
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