Bilingual Customer Support Specialist (ENG + SPA)

Accountabilities

• Provide responsive, professional, and effective customer support to English- and Spanish-speaking customers across the United States and Canada.

• Assist customers with questions, technical issues, and general support needs related to fleet management and transportation technology solutions.

• Troubleshoot customer issues by understanding their needs, identifying appropriate solutions, and communicating guidance clearly in both English and Spanish.

• Maintain a positive and customer-focused experience throughout every interaction, ensuring customers feel supported and their concerns are addressed efficiently.

• Collaborate with teammates to resolve customer issues, share information, and contribute to a supportive and productive remote work environment.

• Use customer support tools and technology effectively to document, track, and follow up on customer requests and issues.

• Continuously develop product, technical, and customer service knowledge to improve the quality and efficiency of support provided.

• Demonstrate ownership, reliability, and a willingness to take on additional responsibilities as opportunities for professional growth arise.

Requirements:

• Be fluent in both English and Spanish, with the ability to communicate confidently and professionally with customers in both languages.

• Have at least 1 year of experience in customer support or sales serving English-speaking customers.

• Be tech-savvy and comfortable learning new software, troubleshooting technology-related issues, and working with digital support tools.

• Have strong communication, active listening, problem-solving, and interpersonal skills, with a genuine customer-first mindset.

• Be a collaborative team player who is motivated to contribute to the broader organization and work effectively in a remote environment.

• Be available to work Saturdays and Sundays, with regular days off scheduled during the week.

• Familiarity with Zendesk Support is considered an advantage.

• Previous residence in the United States is considered a significant advantage, particularly for understanding the needs and expectations of U.S. customers.

• Be able to successfully complete a background check.

• Demonstrate ambition, adaptability, and a willingness to grow into higher-level responsibilities over time.

Benefits:

• Full-time remote, work-from-home position.

• Opportunity to support customers across the United States and Canada in both English and Spanish.

• Exposure to technology-driven fleet management and transportation compliance solutions.

• Opportunity to develop customer service, technical support, and troubleshooting skills.

• Potential for career growth into higher-level positions based on performance and development.

• Collaborative remote working environment with opportunities to make a meaningful impact.

• Weekend work schedule with days off during the week.