Business Analyst - Mortgage Technology

<h3>Accountabilities</h3><li>Gather, review, analyze, and document system and user requirements from business stakeholders.</li><li>Collaborate with stakeholders to define project goals, scope, timelines, priorities, and expected outcomes.</li><li>Translate business requirements into detailed functional specifications to support development, testing, and implementation.</li><li>Monitor and analyze system usage, including overrides, exceptions, validation handling, recurring errors, and inefficient user workflows.</li><li>Analyze user feedback, survey results, usage statistics, and other information to validate requirements and identify opportunities for improvement.</li><li>Track, organize, and prioritize assigned projects while proactively communicating status, risks, delays, and roadblocks.</li><li>Adjust project plans and priorities in response to changing requirements, business needs, or project scope.</li><li>Participate in discussions with application analysts and technology teams to ensure consistency and synergy across systems.</li><li>Support quality initiatives and proactively identify potential problems or roadblocks before they affect delivery.</li><li>Assist with User Acceptance Testing (UAT), including test preparation, execution, progress tracking, results reporting, and issue management.</li><li>Support product and system demonstrations by helping prepare relevant materials and scenarios.</li><li>Handle day-to-day business and technology requests while maintaining strong service and stakeholder relationships.</li><li>Provide constructive feedback and communicate project or team performance information to management as appropriate.</li><li>Complete assigned projects within established timelines and contribute to additional initiatives and training as needed.</li><h2>Requirements</h2><li>College degree in a related field, or an equivalent combination of education and professional experience.</li><li>5+ years of relevant professional experience, typically at an Analyst, Senior Analyst, QA Analyst, Technology Analyst, or comparable level.</li><li>More than 5 years of experience in mortgage, technology, secondary market, or closely related environments.</li><li>Knowledge of finance or mortgage banking is preferred.</li><li>Demonstrated experience gathering and analyzing business requirements and translating them into functional designs.</li><li>Strong understanding of quality assurance, system analysis, testing, and technology implementation processes.</li><li>Experience analyzing system usage, identifying issues, and developing actionable recommendations.</li><li>Strong verbal and written communication skills, with the ability to work effectively with technical and non-technical stakeholders.</li><li>Ability to provide objective, constructive feedback with professionalism and diplomacy.</li><li>Strong problem-solving, analytical, organizational, and interpersonal skills.</li><li>Advanced proficiency with Microsoft Office and web-based systems, particularly Excel.</li><li>Ability to manage multiple projects, priorities, and deadlines while maintaining attention to detail.</li><li>Demonstrated reliability, professionalism, teamwork, and accountability.</li><li>Ability to anticipate potential issues and take proactive steps to resolve them.</li><li>Flexibility to support changing business needs and schedules.</li><li>Willingness to travel occasionally, as required.</li><h2>Benefits</h2><li>Annual full-time base salary range of<strong>$90,000–$110,000</strong>, with final compensation based on experience, education, skills, geographic location, and market considerations.</li><li>Potential eligibility for a discretionary bonus, subject to applicable program guidelines and position eligibility.</li><li>Paid time off and paid holidays.</li><li>Medical, dental, and vision insurance.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Fully remote work environment within the United States.</li><li>Flexible scheduling to support business and project needs.</li><li>Opportunities to work on technology solutions within the mortgage and real estate finance industries.</li><li>A collaborative environment that values innovative thinking, professional development, and ownership.</li>