Business Process Reengineering Analyst

Accountabilities

• Conduct structured reviews of current-state workflows and participate in discovery sessions to document process steps, handoffs, controls, bottlenecks, and root causes across business functions.

• Use Python and SQL to prepare, query, analyze, and validate process data while investigating bottlenecks and measuring cycle time, error rates, workload, and other relevant performance indicators.

• Design future-state workflows that simplify processes, reduce administrative effort, improve consistency, and clearly define roles and responsibilities.

• Identify opportunities to apply automation, digital forms, integrated tools, and AI-enabled capabilities to improve processes, working with analysts and technical teams to define supporting requirements.

• Develop clear process artifacts, including standard operating procedures, workflow diagrams, RACI matrices, templates, job aids, and other implementation documentation.

• Support pilot testing by collecting performance and user-feedback data, documenting findings, and helping refine redesigned processes.

• Maintain accurate and up-to-date process documentation throughout the modernization effort.

• Ensure process deliverables align with applicable policies, internal controls, accessibility requirements, and federal standards.

• Collaborate with transformation leaders, business analysts, technical stakeholders, and operational teams to translate findings into practical and actionable improvements.

Requirements:

• Hold a bachelor’s degree and have at least 5 years of relevant experience in process analysis, business process reengineering, process improvement, consulting, or a related discipline.

• Have hands-on experience using Python to prepare and analyze process data and SQL to query, join, and validate datasets.

• Demonstrate hands-on experience documenting current-state and future-state processes and identifying root causes, bottlenecks, and opportunities for improvement.

• Have experience creating process documentation such as SOPs, workflow diagrams, RACI matrices, templates, job aids, or similar process artifacts.

• Be able to work independently in ambiguous environments, quickly learn unfamiliar business processes, ask effective discovery questions, and translate findings into clear and actionable documentation.

• Demonstrate strong analytical, problem-solving, written communication, and stakeholder collaboration skills.

• Be comfortable working across unfamiliar business domains and translating complex operational information into practical process improvements.

• Be able to successfully complete the background investigation, suitability, credentialing, and system-access requirements associated with a Moderate Risk Public Trust position.

• Have federal consulting or professional-services experience as a preferred qualification.

• Hold a Lean Six Sigma Green Belt or comparable process-improvement certification or training as a preferred qualification.

• Have experience with Microsoft Visio, Lucidchart, or comparable process-mapping tools as a preferred qualification.

• Have working knowledge of Microsoft Power Platform, SharePoint/Microsoft 365, data and API concepts, or similar modernization technologies as a preferred qualification.

• Have hands-on experience using generative AI or LLM tools for process analysis, research, documentation, or process redesign as a preferred qualification.

Benefits:

• Full-time W2 employment.

• Primarily remote work within the United States.

• 40-hour workweek, Monday through Friday.

• Required availability during Department of the Interior core hours of 9:30 a.m. to 3:30 p.m. ET.

• Opportunity to contribute to a federal modernization program focused on process improvement and digital transformation.

• Hands-on exposure to process reengineering, data analysis, automation, and AI-enabled modernization.

• Opportunity to work with transformation leaders, business analysts, technical teams, and operational stakeholders.

• Occasional travel to Department of the Interior locations based on project needs.

• Opportunity to develop practical process-improvement deliverables, including workflows, SOPs, RACI matrices, and implementation materials.

• Targeted start as soon as possible, subject to required government onboarding.