Technical Support

<h2>Job Description:</h2><ul>
<li>Provide Level 1 field support and Remote support for servers (SR650 V3).</li>
<li>Ensure proper installation, replacement, and handling of approved Lenovo FRUs/CRUs.</li>
<li>Maintain documentation and ensure proper part return per Lenovo standards.</li>
<li>Basic hardware diagnostics (visual inspection, POST behavior, indicator LEDs).</li>
<li>Replacement of approved CRUs/FRUs per Lenovo Field Replacement procedures (c/o Lenovo)</li>
<li>Basic physical installation and removal of hardware components (c/o Lenovo)</li>
<li>Follow Lenovo hardware manuals and ESD procedures.</li>
<li>Ticket updates and service documentation.</li>
</ul><h2>Requirements</h2><h2>Qualifications:</h2><ul>
<li><strong>Bachelor's degree in Information Technology. </strong></li>
<li>Communication: Strong ability to communicate complex technical information clearly to both technical and non technical stakeholders. </li>
<li><strong>Experience with Lenovo ThinkSystem SR650 V3 servers</strong></li>
<li><strong>Schedule: 8x5 Support</strong></li>
<li><strong>Fully Onsite (San Miguel, Manila)</strong></li>
</ul>