Service Delivery Lead

<h2>Responsibilities:</h2><ul>
<li>Ensure operational readiness of the new in-house team and maintain uninterrupted service delivery.</li>
<li>Establish internal service support processes (incident, request, change).</li>
<li>Create and validate OLAs with internal IT teams.</li>
<li>Design the internal service model replacing the vendor-managed one.</li>
<li>Oversee ticketing, escalation paths, and service reporting.</li>
<li>Ensure service team readiness prior to cutover.</li>
<li>Monitor early-life support (hypercare) performance and stabilization metrics.</li>
<li>Coordinate daily operations handover from the vendor.</li>
</ul><h2>Requirements</h2><h2>Qualifications:</h2><ul>
<li><strong>Bachelor’s degree in Information Technology, Management or related field</strong></li>
<li><em><strong>Preferred/Advantageous</strong></em></li>
<ul>
<li><strong>Project Management Certifications</strong></li>
<li><strong>ITIL Certification</strong></li>
</ul>
<li><strong>Minimum of at least 3 years of experience as a Service Delivery Lead</strong></li>
<li><strong>Can work full onsite (Cubao)</strong></li>
</ul>