IT Support Engineer

<h2>Job Description:</h2><ul>
<li>Perform installation and configuration of applications, operating systems, and end-user devices including desktops, laptops, printers, and mobility devices.</li>
<li>Conduct preventive maintenance of IT equipment including hardware inspection, software updates, and internal cleaning of computers and data racks.</li>
<li>Support branch device deployment activities including setup, configuration, asset tagging, and verification of device readiness.</li>
<li>Perform physical inventory checking of IT assets including laptops, desktops, printers, and mobility devices to ensure proper documentation and condition monitoring.</li>
<li>Troubleshoot hardware, software, and network connectivity issues including internet access, Wi-Fi connectivity, and device performance evaluation.</li>
<li>Assist users in performing data backup procedures and verifying file storage in approved platforms such as Google Drive.</li>
<li>Install and configure network devices such as access points and ensure proper placement for optimal signal coverage.</li>
<li>Perform operating system migrations (e.g., Windows 10 to Windows 11) and support security software migrations such as endpoint protection solutions.</li>
<li>Conduct data cabinet grooming and ensure proper arrangement and management of network equipment and cabling.</li>
<li>Receive, document, and manage IT equipment deliveries ensuring proper asset tagging and inventory updates.</li>
</ul><h2>Requirements</h2><h2>Qualifications:</h2><ul>
<li>Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or any related course.</li>
<li><strong>At least 1 to 3 years of experience in IT support, desktop support, or field technical support roles.</strong></li>
<li>Strong knowledge of desktop and laptop hardware troubleshooting and preventive maintenance.</li>
<li><strong>Experience in operating system installation, migration, and configuration (Windows 10 / Windows 11).</strong></li>
<li><strong>Familiarity with endpoint security software installation and management.</strong></li>
<li><strong>Basic knowledge of networking concepts including LAN, Wi-Fi connectivity, IP configuration, and access point setup.</strong></li>
<li>Experience performing IT asset inventory, tagging, and documentation.</li>
<li>Ability to perform onsite and branch deployment activities including device setup and configuration.</li>
<li>Good communication and user-support skills for assisting employees with IT-related concerns.</li>
<li>Willing to travel to branch locations for deployment and maintenance activities.</li>
<li><strong>Can work fully onsite at Ortigas</strong></li>
</ul>