Technical Support or Customer Support Manager
- Work arrangement
- On-site
- Occupation
- Customer Service & Support
- Location
- Kuala Lumpur, Federal Territory of Kuala Lumpur, MY
- Compensation
- Not disclosed
- Apply by
- April 14, 2027
About this role
o 5+ years of managing a Customer Support team (10+ agents) within a technology environment.
o 5+ years of experience in Technical or Application Support.
o Strong troubleshooting skills with the ability to manage complex technical issues and cross-team escalations.
o Experience monitoring and improving support performance, including SLA and customer satisfaction metrics.
o Passion for team development, mentoring, and building a positive support culture.
o Strong communication and collaboration skills across technical and business teams.
o Fluent in English (written and spoken) and willing to work outside standard hours when require