Commercial General Liability Claims Team Lead (Pre-Suit Property Damage)

<h3>Accountabilities</h3><li>
<strong>Lead and supervise claims adjusters:</strong>Manage a remote team of 5–6 adjusters handling non-litigated commercial general liability property damage claims, providing direction, support, and oversight.</li><li>
<strong>Ensure quality claim handling:</strong>Review claim decisions, investigations, coverage assessments, and settlement recommendations to promote accuracy, consistency, and compliance with established standards.</li><li>
<strong>Oversee claims correspondence:</strong>Review and edit position letters and other claim-related communications to ensure clarity, accuracy, and appropriate handling.</li><li>
<strong>Manage team operations:</strong>Activate and assign claims, monitor workloads, and ensure team members follow internal processes for escalations, settlement authority requests, and legal reviews.</li><li>
<strong>Collaborate with legal and claims leadership:</strong>Work with in-house counsel to interpret policy coverage and jurisdictional requirements, and review significant losses with the Claims Manager and during claims roundtable meetings.</li><li>
<strong>Evaluate supporting evidence:</strong>Review repair estimates, documentation, evidence, and expert reports to support appropriate liability assessments and resolution strategies.</li><li>
<strong>Identify recovery and fraud opportunities:</strong>Recognize potential subrogation opportunities and fraud indicators, ensuring appropriate referrals are made.</li><li>
<strong>Support complex claim resolution:</strong>Handle escalated calls from adjusters, provide guidance on challenging cases, and help resolve issues efficiently.</li><li>
<strong>Develop and mentor employees:</strong>Train new team members, provide ongoing coaching, support professional development, and conduct employee performance reviews.</li><li>
<strong>Drive continuous improvement:</strong>Promote consistent application of claims procedures, effective time management, and high-quality service across the team.</li><h2>Requirements</h2><li>
<strong>Education:</strong>Bachelor's degree or higher is required.</li><li>
<strong>Claims experience:</strong>At least 5 years of experience handling commercial general liability property damage and automobile claims.</li><li>
<strong>Leadership experience:</strong>Significant supervisory experience, including the ability to manage, coach, and develop claims professionals.</li><li>
<strong>Technical expertise:</strong>Strong understanding of liability claims handling, property damage investigations, policy coverage, settlement practices, and claim documentation.</li><li>
<strong>Licensing:</strong>Active insurance adjuster licenses are required.</li><li>
<strong>Communication skills:</strong>Excellent written and verbal communication skills, with the ability to explain complex claims issues clearly and professionally.</li><li>
<strong>Organizational abilities:</strong>Strong planning, prioritization, and time management skills, with the ability to manage competing deadlines and team responsibilities.</li><li>
<strong>Technology proficiency:</strong>Strong computer skills and the ability to work effectively with claims management systems and other digital tools.</li><li>
<strong>Analytical judgment:</strong>Sound decision-making skills and the ability to evaluate evidence, identify risks, and determine appropriate next steps.</li><li>
<strong>Independent working style:</strong>A self-motivated, proactive approach, with the ability to work independently under minimal to moderate supervision.</li><li>
<strong>Team leadership:</strong>A demonstrated ability to provide constructive feedback, maintain accountability, and foster a supportive, results-oriented remote work environment.</li><h2>Benefits</h2><li>
<strong>Competitive annual salary:</strong>$110,000–$130,000, depending on qualifications, geographic location, and other permitted compensation factors.</li><li>
<strong>Remote work:</strong>Fully remote position within the United States.</li><li>
<strong>Medical coverage:</strong>Medical insurance options, including PPO and HDHP plans.</li><li>
<strong>Additional insurance:</strong>Vision, disability, and life insurance coverage.</li><li>
<strong>Dental coverage:</strong>Standard and enhanced dental plans, including orthodontia coverage.</li><li>
<strong>Paid time off:</strong>Generous paid time off for eligible employees.</li><li>
<strong>Paid holidays:</strong>Company-paid holidays plus four floating holidays.</li><li>
<strong>Parental leave:</strong>Paid parental leave.</li><li>
<strong>Retirement savings:</strong>401(k) plan with company matching and immediate vesting.</li><li>
<strong>Education assistance:</strong>Approved degree programs are eligible for 100% upfront tuition reimbursement after six months of service.</li><li>
<strong>Wellness programs:</strong>Fitness center and Weight Watchers reimbursement initiatives.</li><li>
<strong>Voluntary benefits:</strong>Options for accident, critical illness, and hospital indemnity coverage.</li><li>
<strong>Employee recognition:</strong>A service recognition program providing a monetary award toward a vacation every five years of employment.</li><li>
<strong>Discounts and rewards:</strong>Access to employee discounts on travel, event tickets, electronics, home products, and more.</li>