Product Manager - Bills Payment

<h2>Product Strategy &amp; Ownership</h2><ul>
<li>Own the<strong>end-to-end product strategy</strong>for all bill payment and transfer products, including:</li>
<ul>
<li>Airtime and mobile data purchases</li>
<li>Utility bill payments (electricity, cable television, internet, etc.)</li>
<li>Bank-to-bank transfers</li>
</ul>
<li>Translate Renmoney’s<strong>long-term digital banking strategy</strong>into a clear roadmap for payments.</li>
<li>Define how payments support:</li>
<ul>
<li>Daily customer engagement</li>
<li>Deposit inflows and account usage</li>
<li>Cross-sell into savings and lending products</li>
</ul>
<li>Define value propositions for different customer segments, including retail customers and small business users.</li>
</ul><h2>Payments Performance &amp; Commercial Outcomes</h2><ul>
<li>Own key performance indicators for payments, including:</li>
<ul>
<li>Transaction volumes and values</li>
<li>Success and failure rates</li>
<li>Revenue from fees or commissions</li>
<li>Cost per transaction</li>
</ul>
<li>Work closely with Finance to:</li>
<ul>
<li>Optimize transaction pricing and incentives</li>
<li>Manage partner costs and margins</li>
<li>Track the impact of payments on deposit balances</li>
</ul>
<li>Identify opportunities to improve unit economics without degrading customer experience.</li>
</ul><h2>Execution &amp; Delivery</h2><ul>
<li>Lead cross-functional delivery with:</li>
<ul>
<li>Engineering teams building mobile, web, and backend systems</li>
<li>Design teams responsible for user experience</li>
<li>Operations and Customer Support teams handling exceptions and disputes</li>
</ul>
<li>Write clear<strong>Product Requirement Documents</strong>, which describe what is being built, why it matters, and how success will be measured.</li>
<li>Prioritize initiatives based on customer impact, reliability, compliance, effort, and business value.</li>
<li>Ensure payment and transfer flows are fast, intuitive, and resilient, even during peak usage periods.</li>
</ul><h2>Reliability, Risk &amp; Compliance</h2><ul>
<li>Ensure payments products meet regulatory and operational requirements, including:</li>
<ul>
<li>Rules set by the<strong>Central Bank of Nigeria</strong>, which regulates banking and payment services</li>
<li>Requirements from the<strong>Nigeria Inter-Bank Settlement System</strong>, which operates national payment infrastructure</li>
<li>Data privacy rules under the<strong>Nigeria Data Protection Regulation</strong>
</li>
</ul>
<li>Partner with Risk and Compliance teams to manage:</li>
<ul>
<li>Fraud risks</li>
<li>Transaction disputes and reversals</li>
<li>Customer protection and error handling</li>
</ul>
<li>Represent payments initiatives in the<strong>Product Governance Council</strong>, which approves and oversees all product changes.</li>
</ul><h2>Partner &amp; Ecosystem Management</h2><ul>
<li>Own product relationships with external partners such as:</li>
<ul>
<li>Payment processors</li>
<li>Utility service providers</li>
<li>Telecommunications companies</li>
</ul>
<li>Define service-level expectations, which set standards for uptime, response times, and issue resolution.</li>
<li>Work with Legal, Procurement, and Operations to ensure partner integrations are scalable and compliant.</li>
</ul><h2>Customer Experience &amp; Growth</h2><ul>
<li>Improve adoption and repeat usage of bill payments and transfers through:</li>
<ul>
<li>Simple onboarding and clear user flows</li>
<li>Transparent pricing and confirmations</li>
<li>Fast issue resolution when transactions fail</li>
</ul>
<li>Use payments as a driver of daily engagement that increases:</li>
<ul>
<li>Account funding</li>
<li>Customer lifetime value</li>
</ul>
<li>Work with Analytics teams to understand usage patterns and identify growth opportunities.</li>
</ul><h2>Requirements</h2><ul>
<li>6–10+ years of Product Management experience</li>
<li>Direct experience with payments, transfers, or transaction-heavy digital products</li>
<li>Experience working in regulated financial or fintech environments</li>
<li>Proven track record of delivering reliable, high-volume systems</li>
<li>Experience collaborating with Finance, Risk, Compliance, and Operations teams</li>
</ul><h2>Skills &amp; Competencies</h2><ul>
<li>Strong understanding of payment flows and transaction lifecycles</li>
<li>Ability to balance speed, reliability, risk, and cost</li>
<li>Data-driven decision-making with strong execution discipline</li>
<li>Clear communicator, comfortable engaging senior leadership</li>
<li>High ownership mindset and attention to detail</li>
</ul><h2>Nice-to-Have</h2><ul>
<li>Experience with large-scale payment platforms or utility integrations</li>
<li>Exposure to fraud prevention or dispute management systems</li>
<li>Experience in high-growth fintech or digital banking environments</li>
<li>Familiarity with analytics and monitoring tools for transaction performance</li>
</ul><h2>Key Stakeholders</h2><ul>
<li>Head of Product</li>
<li>Engineering and Design teams</li>
<li>Operations and Customer Support</li>
<li>Finance and Treasury teams</li>
<li>Risk Management and Compliance teams</li>
<li>Executive Management, including:</li>
<ul>
<li>Chief Executive Officer</li>
<li>Deputy Chief Executive Officer</li>
<li>Product Governance Council</li>
</ul>
</ul><h2>Success Metrics (First 12–18 Months)</h2><ul>
<li>High and improving transaction success rates</li>
<li>Growth in payment transaction volumes and active users</li>
<li>Reduced transaction failure rates and customer complaints</li>
<li>Strong partner reliability and service performance</li>
<li>Clear contribution of payments to customer engagement and deposits</li>
</ul><h2>Benefits</h2><ul>
<li>Opportunity to build products customers use<strong>every day</strong>
</li>
<li>High-impact role at the heart of Renmoney’s digital banking strategy</li>
<li>Strong executive visibility and ownership</li>
<li>A chance to shape reliable, scalable payment infrastructure in Nigeria</li>
</ul>