Norwegian Night Shift Customer Support Agent - iGaming

Some people run on coffee. Others run on moonlight. If you are a natural night owl who thrives in a calm, independent environment, this is your lane.

We are seeking experiencedNorwegian-speaking Customer Support Specialiststo join an established iGaming company in Malta—Europe’s premier hub for online gaming and tech. You will be the first point of contact for our players, ensuring a safe, professional, and high-quality experience while the rest of the world sleeps.

Why Malta?

This isn’t just a job location; it’s a lifestyle shift. Working nights in Malta means:

• Daytime Freedom:Enjoy the Mediterranean sun, beaches, and cafes while others are in the office.
• International Hub:Join a massive social scene within the iGaming and tech community.
• Easy Travel:Use your days off to explore Europe from a central Mediterranean base.

What You’ll Be Doing

As a Night Shift Specialist, you will handle a variety of tasks with a focus on first-contact resolution:

• Multichannel Support:Handle live chat and email inquiries in your native language (Finnish or Norwegian) and English.
• Account Management:Assist with player verification (KYC), document processing, and payment queries.
• Player Safety:Identify and escalate Responsible Gaming situations and suspicious behavior.
• Technical Troubleshooting:Investigate account issues and provide structured solutions.
• Growth:Escalate complex cases to specialized departments (Fraud, VIP, or Payments).

Requirements

• Language Skills:Native-level fluency inNorwegian, plus professional fluency inEnglish.
• Experience:At least 1 year of previous experience in customer support (Chat/Email based).
• Night Owl DNA:You genuinely prefer working night shifts and can maintain high focus during evening hours.
• Industry Knowledge:Previous experience iniGamingis a significant advantage.
• Soft Skills:A calm, structured communication style and the ability to work independently.

Benefits

• Competitive Salary + Night Shift Allowance
• Relocation Support:Comprehensive package for those moving from within the EU.
• Health & Wellness:Private health insurance and access to onsite gym, sauna, and recovery facilities.
• Commute Allowance:Extra support for your travel to and from the office.
• Career Progression:This role is a fast track into specialized industry roles like Fraud, Compliance, or VIP Management.

How to Apply

Ready to bring your positive energy to the Mediterranean? Click "Apply"