Customs Clearance Specialist

Accountabilities

• Independently review and prepare customs documentation for processing and entry releases, ensuring files are complete, accurate, and compliant with applicable policies and regulations.

• Process B3/CAD customs entries in accordance with Canadian and applicable U.S. customs compliance standards, and correct rejected Canadian customs entries when required.

• Determine appropriate duties, taxes, and HS tariff classifications while ensuring accurate processing and documentation for each shipment.

• Respond to internal and external inquiries by phone, email, Slack, or other designated communication channels, providing clear and timely support to clients and stakeholders.

• Communicate effectively with clients, the Canada Border Services Agency (CBSA), carriers, freight forwarders, partners, and other relevant parties to facilitate smooth customs clearance.

• Maintain detailed transaction notes, instructions, client information, and database records, ensuring information remains accurate and up to date.

• Prioritize workloads and consistently meet deadlines while maintaining a high level of accuracy, reliability, and attention to detail.

• Independently investigate and resolve challenging customs and operational situations, proactively researching solutions and escalating issues when appropriate.

• Support commercial activities by assisting the sales team and identifying opportunities to cross-sell relevant customs and brokerage services.

• Contribute to the adoption of technology-enabled clearance workflows, including ecommerce parcel-level processing and automated brokerage tools.

• Maintain professional knowledge by completing relevant examinations, certifications, conferences, training, and other industry development activities.

• Collaborate across brokerage and technology teams to improve operational processes, knowledge sharing, and the overall customer experience.

Requirements:

• Bring 1–3 years of hands-on experience in a customs brokerage environment, with experience processing shipments across multiple modes of transportation.

• Hold a diploma or degree in a relevant field; post-secondary education or business courses related to customs, logistics, or international trade are considered an advantage.

• Possess a CCS designation or another relevant industry certification; an LCB designation is considered an asset.

• Have experience with CANdata or similar customs brokerage systems; familiarity with technology-enabled clearance platforms is an advantage.

• Demonstrate strong knowledge of customs documentation, B3/CAD entries, HS tariff classification, duties and taxes, and Canadian customs compliance requirements.

• Have excellent written and verbal communication skills and the ability to communicate professionally with clients, customs authorities, carriers, freight forwarders, and internal stakeholders.

• Demonstrate exceptional attention to detail, strong organizational skills, and a high level of ownership over assigned work.

• Be resourceful and proactive, with strong problem-solving abilities and a determination to find effective solutions to unfamiliar or challenging situations.

• Be comfortable working under pressure in a fast-paced environment while managing multiple priorities and time-sensitive transactions.

• Be self-motivated, dependable, flexible, and adaptable, with a positive, solutions-oriented attitude and willingness to continuously learn.

• Demonstrate excellent interpersonal and customer service skills and contribute effectively as part of a collaborative team.

• Have strong computer and software skills and be comfortable learning new digital tools and workflows.

• Have professional proficiency in English; French, Spanish, Cantonese, or Mandarin language skills are considered an asset.

• Be available to work a rolling schedule that includes day, evening, and rotating weekend shifts, with weekend work typically required every second weekend.

• Reside and work within Canada; candidates located in Eastern Canada are preferred to support time-zone alignment.

Benefits:

• 100% remote, full-time position for candidates residing and working within Canada.

• Competitive compensation package with health and dental benefits.

• RRSP contribution program.

• Tuition reimbursement opportunities to support continued learning and professional development.

• Professional training and opportunities to maintain and expand customs industry expertise.

• Paid time off.

• Company-provided IT equipment required to perform the role remotely.

• Predictable rotating schedule with advance planning across day and evening shifts.

• Opportunity to work within a technology-enabled customs environment supporting ecommerce and high-volume parcel clearance.

• Supportive and collaborative work atmosphere with opportunities to develop a long-term career in customs brokerage and trade technology.

• Exposure to modern automation, ecommerce clearance workflows, and evolving customs technology.