D365 Project Manager, Managed Services

<h3>Accountabilities:</h3><li>Manage multiple concurrent client engagements, owning scope, deliverables, expectations, project plans, resource plans, budgets, communications, risks, issues, and schedules.</li><li>Lead cross-functional teams and coordinate resources across managed services, enhancement projects, and implementation programs while protecting competing priorities.</li><li>Own client relationships and drive satisfaction, accountability, communication, and overall engagement health.</li><li>Manage Dynamics 365 managed service queues, including ticket triage, prioritization, assignment, escalation, aging, resolution, service reviews, and contract consumption.</li><li>Monitor service utilization and identify overages, under-consumption, carry-over requirements, or contract changes before the end of the service period.</li><li>Identify recurring incidents and chronic issues and convert them into root-cause initiatives, problem records, or scoped enhancement opportunities.</li><li>Coordinate estimates, scope, schedules, pricing, approvals, development, testing, deployment, documentation, and post-release support for enhancement projects.</li><li>Manage full lifecycle Dynamics 365 implementations from diagnosis and analysis through design, development, deployment, go-live, hypercare, and transition into managed services.</li><li>Own integrated project plans, critical paths, milestones, deliverables, change control, cutover planning, go/no-go decisions, contingency plans, and executive-level reporting.</li><li>Coordinate client-side dependencies involving business decisions, data readiness, integrations, testing, training, organizational change, and other implementation activities.</li><li>Ensure completed implementations and enhancements transition successfully into ongoing support with appropriate documentation, knowledge transfer, environment information, and open-item tracking.</li><li>Apply recognized project management best practices and delivery standards while contributing to sales, marketing, implementation activities, or administrative initiatives when required.</li><h2>Requirements:</h2><li>4+ years of direct experience managing software implementation deployments, with demonstrated ownership of complex projects from initiation through deployment.</li><li>Experience managing both project-based delivery and ongoing support or managed services, preferably concurrently.</li><li>Strong knowledge of Microsoft Dynamics 365; experience with Dynamics 365 Finance &amp; Operations or Customer Engagement is highly valued.</li><li>Experience across implementation phases including diagnosis, analysis, design, development, deployment, and operation.</li><li>Demonstrated ability to manage multiple clients, competing priorities, deadlines, resources, and deliverables without losing control of individual engagements.</li><li>Strong business acumen, including experience with budgets, forecasts, contracts, estimates, utilization, and financial implications of scope changes.</li><li>Excellent planning, organizational, analytical, problem-solving, verbal, and written communication skills.</li><li>Strong stakeholder management skills, with the ability to communicate progress, priorities, risks, decisions, and vision to both business and executive audiences.</li><li>Proven leadership, team-building, motivational, and resource-allocation capabilities.</li><li>Bachelor's degree or equivalent combination of education and professional experience.</li><li>Ability to travel up to 50% of the time.</li><li>Experience delivering one or more full lifecycle Microsoft Dynamics implementations is preferred.</li><li>Familiarity with the broader Microsoft technology ecosystem and industry-standard project management tools is advantageous.</li><li>ERP implementation leadership experience in manufacturing is a plus.</li><li>Knowledge of service management practices, including ITIL-aligned incident, problem, and change management, is desirable.</li><li>PMI certification and Microsoft Dynamics 365 certification are advantageous.</li><h2>Benefits:</h2><li>Annual salary range of<strong>$105,000–$160,000</strong>.</li><li>Additional<strong>quarterly bonus compensation plan</strong>.</li><li>Remote, home-based work environment.</li><li>Opportunity to lead strategic Dynamics 365 initiatives with high client and executive visibility.</li><li>Exposure to a broad mix of managed services, enhancement projects, and full lifecycle implementations.</li><li>Collaboration with experienced solution architects, functional and technical consultants, and developers.</li><li>Opportunity to develop expertise across Microsoft Dynamics 365, business process optimization, service management, and enterprise transformation.</li><li>Travel opportunities of up to 50% depending on client and project needs.</li>