Senior Network Engineer - CCNA or CCNP (Alabang) | Onsite

<h2>Work Setup: Onsite (Alabang)</h2><h2>Work Schedule: Flexible with mid or night shift schedule</h2><h2>Qualifications:</h2><ul>
<li>Bachelors degree in computer science, IT, Engineering, or a related field</li>
<li>At least 4 years hands on networking experience (i.e. firewalls, routing, and switching)</li>
<li>Expertise with CISCO Devices</li>
<li>Strong leadership skills, a passion for quality, and a demonstrated ability to take ownership and accomplish challenging goals</li>
<li>A customer-service mindset and ability to work in a diverse environment with clients and IT teams globally</li>
<li>Knowledge of IT infrastructure, including networking, telecommunications, and cloud technologies</li>
<li>Experience in Incident Management and managing LAN &amp; WAN networks</li>
<li>Familiarity with Cisco switches, routers, and firewalls</li>
<li>Proficiency in troubleshooting IT setups</li>
<li>
<strong>Mandatory Certifications (active or has recently expired):</strong><br>Cisco Certified Network Associate (CCNA)<br>Cisco Certified Network Professional (CCNP)</li>
<li>Must be amenable to working in shifting schedules</li>
<li>Must be able to work onsite at Alabang – US Shifts</li>
<li>Immediate start preferred</li>
</ul><h2>Experience in at least 3 of the following:</h2><ul>
<li>Cisco ASA</li>
<li>Cisco Firepower</li>
<li>IPS</li>
<li>Routers &amp; Switches</li>
<li>Cisco AnyConnect</li>
</ul><h2>Key Responsibilities:</h2><ul>
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<strong>Procurement:</strong>Work with business stakeholders to collect requirements and initiate procurement requests, including raising Bill of Materials (BOM) to the pricing team</li>
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<strong>Service Transition:</strong>Implement technology migration and system upgrades as part of the service transition plan to ensure smooth transitions for IT services</li>
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<strong>Service Delivery and Support:</strong>Assist teams (Network, Security, VOICE, Server, Systems) with troubleshooting and resolving 2nd-level incidents and service requests, ensuring compliance with service delivery objectives</li>
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<strong>Availability &amp; Continuity:</strong>Manage availability and continuity of IT services by performing routine backups, checking redundancy in power/systems/network, and recording capacity data</li>
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<strong>Service Level Management &amp; Reporting:</strong>Handle service functional escalations, prepare service reports, and coordinate with service providers to meet SLAs</li>
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<strong>Supplier Management:</strong>Work with external vendors and service providers to address escalations and provide feedback to improve vendor support</li>
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<strong>Security Management:</strong>Implement corrective actions based on security alerts to maintain information security compliance</li>
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<strong>Incident and Problem Management:</strong>Address service requests and incidents, perform root cause analysis (RCA), and ensure that SLA targets are met</li>
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<strong>Change &amp; Release Management:</strong>Document and implement changes and updates to the Configuration Management Database (CMDB), manage forward schedule changes, and execute release activities</li>
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<strong>Service Improvement:</strong>Identify and implement service improvement plans and actions to enhance service delivery and customer satisfaction</li>
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<strong>Communication:</strong>Provide regular updates to users on service delivery, maintenance schedules, and ongoing support</li>
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<strong>Talent Management:</strong>Participate in ongoing training and certification programs to enhance technical skills and soft skills for career development</li>
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<strong>Knowledge Management:</strong>Contribute to the creation of knowledge management resources like self-help documentation and FAQs</li>
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<strong>IT Asset Management:</strong>Work with resource executives to manage and update IT assets throughout their lifecycle, ensuring compliance with asset management policies</li>
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<strong>Quality Assurance &amp; Compliance:</strong>Ensure compliance with quality assurance processes and address any audit issues or feedback for continuous improvement</li>
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<strong>Business Continuity:</strong>Participate in Business Continuity Management System (BCMS) drills, prepare and submit results to ensure compliance with business continuity plans</li>
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<strong>Organizational Initiatives:</strong>Support departmental and organizational initiatives by providing IT infrastructure and collaborating with service owners</li>
</ul><h2>Benefits:</h2><ul>
<li>HMO for Employee and 2 Dependents (On Day 1)</li>
<li>Quarterly performance bonus</li>
<li>Outstanding career development opportunities</li>
</ul><h2>#TASQCorp</h2>