Quality Analyst - Retirement Services (Cebu) | Onsite

<h2>Work Setup: Onsite (Cebu)</h2><h2>Function: Quality Excellence</h2><h2>Required Educational Attainment:</h2><ul><li>With minimum of 2 years of College Education (No back subjects)</li></ul><h2>Required Experience:</h2><ul><li>At least 1 year experience as a QA/Quality Analyst plus 2 years Retirement Services (required) preferably retirement services in the same role</li></ul><h2>Responsibilities:</h2><ul>
<li>Oversee transactions in accordance with established process guidelines.</li>
<li>Deliver timely feedback based on specific events and regular intervals.</li>
<li>Collaborate with the operations and training teams to pinpoint training requirements for agents and identify process-level challenges to enhance overall performance.</li>
<li>Engage in team meetings and share insights on quality performance metrics within the process.</li>
<li>Facilitate calibration sessions with input from the operations and training teams to ensure consistent adherence to process workflows.</li>
<li>Introduce new team members to the process and clarify the role of the quality function within it.</li>
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