Salesforce Associate Director

<h3><strong>Roles and responsibilities</strong></h3><ul>
<li>Experience in managing multiple teams, clients across end-to-end Salesforce CRM development, implementation and quality assurance</li>
<li>Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience</li>
<li>Define systems strategy, develop system requirements, designing, prototyping, and testing custom technology solutions, and supporting system implementation.</li>
<li>Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and reporting. Manage stakeholders &amp; escalations</li>
<li>Analyze business to track &amp; improve metrics &amp; profitability</li>
<li>Strong people leadership skills and leading by example</li>
<li>Lead, guide, coach and motivate team members to their optimum performance levels and career development.</li>
<li>Assist in implementing strategies for talent acquisition, development &amp;retention</li>
<li>Ensure quality project delivery of engagements led by self</li>
<li>Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc.</li>
<li>Possesses good understanding of general project management principles</li>
</ul><h3><strong>Required Education / Professional Qualifications</strong></h3><ul><li>MBA from a reputed college is preferred.</li></ul><h3><strong>Prior Experience:</strong></h3><ul><li>The candidate must have 10+ years of relevant experience in a similar role, particularly in a professional services firm/consulting/Big 4.</li></ul><h3><strong>Experience &amp; Background</strong></h3><ul>
<li>14+ years of experience in business operations and /or delivery in Big 4 or shared services of large corporates with exposure to working with onshore teams</li>
<li>Deep understanding and hands-on experience implementing enterprise level applications</li>
<li>Excellent knowledge of Salesforce products and services such as Education Cloud, Salesforce OmniStudio (OmniScripts/Integration Procedures), Service Cloud, Salesforce Experience Cloud and Force.com</li>
<li>Good understanding of the industry best practices and proven experience implementing these best practices</li>
<li>Experience operating in Shared Services or offshore-onshore teams</li>
<li>Ability to perform in a fluid changing environment (consulting)</li>
<li>Should have excellent communication skills and prior experience of interacting independently with global stakeholders</li>
</ul><h3><strong>Expected Skills</strong></h3><ul>
<li>Manage end-to-end delivery for multiple projects in the CRM domain:</li>
<li>Strong analytical and critical thinking acumen</li>
<li>Extensive experience working with global clients</li>
<li>Effective verbal and written communication skills</li>
<li>Maintain data confidentiality and adherence to the risk management policy</li>
<li>Organized approach and able to work under pressure</li>
<li>Willingness to work in a highly demanding and results oriented team environment where priorities can change frequently</li>
<li>Highly focused on detail and accuracy of information presented</li>
<li>Willingness to travel overseas for extended periods if required</li>
</ul>