Key Account Manager (0089 Dec 2025)

Job Overview:

TheKey Account Manager (KAM)is responsible for developing and executing strategic account plans that drive revenue growth, strengthen customer relationships, and enhance customer satisfaction. This role requires strong business acumen, consultative sales expertise, and the ability to manage high-value accounts effectively. The KAM will serve as the primary point of contact for key customers, ensuring alignment between client needs andcompany solutionswhile fostering long-term partnerships.

Key Responsibilities:

Strategic Key Account Management:

• Develop and implementkey account plansthat align with both customer objectives and company sales targets.
• Act as theprimary point of contactfor key accounts, ensuring engagement and satisfaction with company products and services.
• Collaborate with internal teams tooptimize account management strategiesand ensure seamless execution of business objectives.

Business Development & Revenue Growth:

• Identify and capitalize onupselling and cross-selling opportunities, includingspreaders, service contracts, and technical solutions.
• Lead thenegotiation and finalization of major contracts, ensuring mutually beneficial outcomes.
• Work closely with theregional sales teamto meet or exceed revenue growth targets within key accounts.

Relationship Building & Stakeholder Engagement:

• Establish and maintainstrong relationshipswith key decision-makers, includingC-level executives, technical managers, and procurement teams.
• Serve as atrusted advisor, providing consultative support and insights on company solutions tailored to client needs.
• Maintain consistent communication with stakeholders toalign company offerings with evolving customer goals.

Client Satisfaction & Service Excellence:

• Ensurehigh levels of customer satisfactionby working closely withtechnical support, after-sales, and supply chain teams.
• Monitor and enforceService Level Agreements (SLAs)to guarantee exceptional service delivery.
• Gather and analyzecustomer feedback, using insights to drive continuous improvements inservice and product offerings.

Cross-Functional Leadership:

• Work closely withproduct development, marketing, after-sales, and supply chain teamsto deliver comprehensive solutions.
• Ensure seamlessexecution of strategic account plansby aligning internal teams with customer priorities.
• Identify customer challenges and developcollaborative solutionsthat enhance business outcomes.

Market & Competitor Analysis:

• Stay updated onindustry trends, emerging technologies, and market developmentsrelevant tocontainer handling and port operations.
• Conductcompetitive analysisto identify market opportunities and strengthen company positioning.
• Usemarket intelligenceto support negotiations and drivecompetitive advantage.

Contract & Financial Management:

• Ensureprofitabilityof key accounts througheffective pricing, contract renewals, and cost structure management.
• Develop and manage thekey account budget, ensuring efficient resource allocation for sales growth and customer satisfaction.

Reporting & Performance Tracking:

• Monitorkey sales metrics and account performanceto ensure targets are met and growth remains on track.
• Conduct and presentquarterly and annual account reviewsto customers and internal stakeholders, ensuring transparency and alignment.

Requirements

Education & Experience:

• Bachelor’s degreeinBusiness, Engineering, or a related field(MBA is a plus).
• 7+ years of experienceinkey account management, sales, or business development, preferably incontainer handling, marine, or port-related industries.
• Proven track record inmanaging high-value accounts, achieving sales targets, and handling large, complex contracts.

Skills & Competencies:

• Strong knowledge of the Container Terminal and Marine industry.
• Expertise insales strategies, negotiation, and contract management.
• Excellent relationship-building skills, with the ability to establishlong-term, trust-based partnerships.
• Strong financial acumen, including understandingcontract profitability and total cost of ownership.
• Exceptionalcommunication and presentation skills, capable of engaging stakeholders at all levels.
• Ability to managemultiple large-scale projects, ensuring on-time delivery and customer satisfaction.
• Proven ability to developcustomer-centric, innovative solutionsto meet complex business challenges.

Other Requirements:

• Willingness totravel globallyas required.
• High level ofinitiative and ability to work independentlywhile collaborating across teams

Benefits

Chan Chee Meng
EA 07C3069
R1110620