Director of Business Process Excellence

<h3>Accountabilities</h3><li>Own enterprise process architecture and standards, leading the design and optimization of prioritized end-to-end workflows across business functions and core systems.</li><li>Conduct detailed current-state process discovery to identify handoff friction, cycle-time delays, rework, bottlenecks, capacity constraints, and root causes of operational inefficiency.</li><li>Design target operating models, streamlined workflows, and business requirements that reduce complexity and enable automation.</li><li>Partner with Product leadership to ensure process designs support commercial objectives, profitability, and client service commitments.</li><li>Re-architect high-friction operational value streams across diagnostics, technician dispatch, scheduling, field services, and back-office operations.</li><li>Trace operational processes upstream into lead-to-quote, contracting, pricing, sales, and onboarding workflows to resolve issues at their source.</li><li>Lead process integration initiatives supporting global platform migrations, technology implementations, system integrations, and regional expansion.</li><li>Coordinate with process specialists and functional subject-matter experts to establish consistent enterprise process standards without disrupting day-to-day operations.</li><li>Develop standardized process mapping methods, workflow notation, documentation templates, and operating procedures.</li><li>Coach cross-functional teams in structured process engineering, Lean methodologies, and continuous improvement practices.</li><li>Provide objective process architecture, data analysis, and design recommendations while enabling functional leaders to retain ownership of operational decisions.</li><li>Challenge localized optimization when it creates broader enterprise inefficiencies, using value-stream data and bottleneck metrics to guide decisions.</li><li>Facilitate executive alignment when cross-functional priorities conflict, presenting objective analysis, trade-offs, and recommendations.</li><li>Define business architecture and technical requirements for enterprise systems, ensuring technology enables optimized processes rather than simply digitizing inefficient workflows.</li><li>Partner with Technology and IT teams to translate target-state process designs into actionable platform configuration and implementation requirements.</li><h2>Requirements</h2><li>8–10+ years of progressive experience in enterprise process engineering, value-stream mapping, operational excellence, management consulting, or a comparable discipline.</li><li>Demonstrated success re-architecting complex, cross-functional operations and delivering measurable improvements in efficiency, cost, cycle time, quality, or customer experience.</li><li>Certified Lean Six Sigma Black Belt, Master Black Belt, or equivalent formal continuous-improvement qualification is required.</li><li>Deep experience integrating business processes and operational workflows with major enterprise platforms, particularly CRM and Field Service Management systems.</li><li>Strong systems-thinking capability, with the ability to understand interconnected workflows and identify root-cause friction across organizational boundaries.</li><li>Proven ability to operate as both a strategic leader and hands-on practitioner, combining executive presence with a willingness to perform detailed process analysis and design work.</li><li>Strong influencing and facilitation skills, with experience aligning matrixed teams and constructively challenging senior executives and functional leaders without direct authority.</li><li>Data-driven decision-making skills, including the ability to analyze performance metrics, identify bottlenecks, quantify trade-offs, and develop evidence-based recommendations.</li><li>Excellent communication skills and the ability to translate complex process and technology concepts into clear recommendations for both executives and operational teams.</li><li>Bachelor’s degree in Engineering, Operations Management, Systems Engineering, or another technical or quantitative discipline.</li><li>Advanced degree or MBA is preferred.</li><li>Experience in clean energy, renewable technology, technical field services, logistics, or other complex operational environments is strongly preferred.</li><li>Experience supporting global operations, regional expansion, or enterprise platform migrations is an advantage.</li><li>Ability to work independently in a high-growth environment characterized by evolving processes, new products, and complex organizational challenges.</li><li>Strong resilience, adaptability, curiosity, and commitment to continuous improvement.</li><h2>Benefits</h2><li>Competitive base salary of<strong>$155,000–$205,000 annually</strong>, with a midpoint of $180,000.</li><li>Annual merit increases designed to support continued compensation growth as skills and impact develop.</li><li>Performance-based bonus opportunities.</li><li>Long-term stock options providing an opportunity to participate in organizational growth.</li><li>Health insurance with<strong>100% of employee monthly premiums covered and 50% of dependent premiums covered</strong>.</li><li>Dental and vision insurance.</li><li>Disability coverage and additional employee benefits.</li><li>401(k) plan with an annual company match of up to $1,000.</li><li>12 weeks of paid parental leave for eligible full-time employees after one year.</li><li>Four-week paid sabbatical after four years.</li><li>Thoughtful paid time off and flexible work arrangements.</li><li>Up to $500 per year in learning reimbursement for courses, certifications, and conferences.</li><li>Predominantly remote work opportunities across the United States.</li><li>Access to local employee gatherings and, for Seattle-area employees, an office environment in Pioneer Square.</li><li>Mentorship, professional development, and opportunities for internal career growth.</li><li>Collaborative, mission-driven culture emphasizing trust, inclusion, mutual respect, and continuous learning.</li><li>Employee affinity groups and community-building initiatives designed to foster belonging.</li><li>No visa sponsorship is available for this position, now or in the future.</li>