Director of Product Operations

Accountabilities:

You will own the operating model that enables the product organization to plan effectively, deliver consistently, and demonstrate measurable business impact. Your responsibilities will include:

• People leadership:Hire, coach, and develop product managers using a clear career-leveling framework, supporting their professional growth and improving team performance.
• Capacity and priority management:Partner with product leadership and lead product managers to translate strategic direction into squad priorities, ownership, and capacity decisions.
• Planning and delivery operations:Establish and manage planning cadences that align product work with company priorities while providing stakeholders with reliable visibility into roadmaps, releases, and delivery timelines.
• Product delivery standards:Define and maintain consistent practices for product specifications, quality assurance, release management, definitions of done, and outcome tracking.
• Outcome measurement:Build frameworks for tracking expected versus actual results at team and feature levels, using performance data to improve product decisions and demonstrate impact.
• Support and escalation management:Design and oversee clear processes for routing and resolving production issues, urgent requests, and escalations across product, engineering, and other teams.
• Operational improvement:Continuously refine planning, delivery, support, and communication processes through better tools, automation, and lightweight operating practices.
• Hands-on execution:Operate as a player-coach, stepping into operational or delivery challenges when necessary while strengthening the team's independent judgment and capabilities.
• Cross-functional collaboration:Represent product in company-wide planning and communications, working closely with engineering, design, go-to-market, customer success, and executive leadership.
• Organizational scalability:Ensure product operating practices evolve alongside business growth, improving coordination and predictability without slowing teams down or distracting product managers from customers.

Requirements:

The ideal candidate is an experienced product leader who combines people management, operational rigor, analytical thinking, and strong cross-functional communication. You should be comfortable improving both strategic planning and the day-to-day processes that keep a product organization running effectively. Key qualifications include:

• At least eight years of experience in product management or product operations.
• Four or more years of direct experience managing a team of product managers.
• A proven track record of building or improving product planning, delivery, and outcome-measurement processes, preferably in a fast-growing organization.
• Demonstrated experience hiring, coaching, developing, and establishing career levels for product managers.
• Experience managing support operations or escalation processes alongside roadmap planning and delivery.
• Strong analytical skills, including the ability to work directly with data, dashboards, and performance metrics to identify trends and guide decisions.
• Excellent cross-functional communication skills, with the ability to represent product effectively to engineering teams, go-to-market stakeholders, and company leadership.
• Experience establishing clear operating standards for product specifications, quality assurance, releases, and delivery accountability.
• A continuous-improvement mindset and the ability to introduce scalable processes without creating unnecessary bureaucracy.
• Comfort working hands-on in a remote-first, asynchronous environment that values documentation, collaboration, and independent execution.
• Experience in advertising technology or complex B2B workflow products is an advantage but not required.

Benefits:

• Compensation:Expected annual base salary of $175,000, with total compensation typically ranging from $190,000 to $205,000, including a quarterly bonus. Actual compensation depends on experience, skills, geographic location, and other relevant factors.
• Healthcare:Medical, dental, and vision insurance, with 100% of employee premiums and 50% of dependent premiums covered.
• Remote work:Fully remote working environment.
• Remote work stipend:Financial support for remote working expenses.
• Flexible paid time off:Flexible PTO, allowing employees to take time off as needed.
• Monthly extended weekend:A three-day weekend each month.
• Coffee or tea subscription:Subscription benefit for coffee or tea.
• Growth opportunities:The opportunity to develop a product organization and influence how a growing technology business operates.