French Customer Service Representative - Braga

Are you ready to meet your international team?

Join a global organization supporting leading international brands through high-quality customer support solutions. As a Customer Service Representative, you will deliver excellent service while meeting quality, efficiency, and customer satisfaction goals in a dynamic, multicultural environment.

Career Growth & Development
Comprehensive onboarding, continuous training, learning opportunities, and clear internal career progression paths

Responsibilities:

• Respond to customer and partner inquiries via phone, email, and other communication channels.
• Handle customer requests accurately and efficiently.
• Resolve customer concerns and escalate complex cases when required.
• Maintain accurate customer records using internal systems.
• Provide clear information about products, services, and processes.
• Collaborate with internal teams to ensure timely resolutions.
• Meet quality, productivity, and customer satisfaction targets.
• Support continuous improvement initiatives.

Requirements

• French C2 and English B2 or higher.
• Previous customer service experience preferred.
• Strong communication, analytical, and problem-solving skills.
• Proficiency with Microsoft Office (especially Excel) and CRM/ticketing systems.
• Organized, customer-focused, proactive, flexible, and resilient.

Benefits

• Competitive salary.
• Performance bonus
• Paid training.
• Career development opportunities.
• Employee referral program.
• Modern office environment in Braga

Equal Opportunity

We are committed to an inclusive workplace and equal employment opportunities for all qualified candidates.